Experiences Double up when Updating GlobalMbox via DTM.

Avatar

Avatar

michel_proulx

Avatar

michel_proulx

michel_proulx

13-06-2017

Hi Guys,

When we have a default experience shown & then attempt to update the experience on the same page with an mbox update through dtm, our activity reloads and show both the original version & the new version.

The page itself doesn't reload which is good but we can't seem to remove the old experience, it only appends the new experience.

Sound familiar?

Thanks.

View Entire Topic

Avatar

Avatar

ParitMittal

Avatar

ParitMittal

ParitMittal

15-06-2017

Hi Michael,

Are you triggering mboxUpdate()  via Page Load rule or you are triggering the mboxUpdate() for javascript events on the page via Event based rules in DTM.

If you are using the Page Load rule, Please trigger the rule at the top of the page to ensure that the default content is hidden until the mbox response has been received

Regards

Parit Mittal