Linked Clicked - Target

[PhilipR]

I've added two links using VEC, I'd like to be able to track if either link was tracked as part of my test (main reason for the test is to see if we can get more clicks on this link).  So I've added the links in VEC and then in "Goals & Settings" I've set a conversion metric to "clicked on an element" and then I selected the two links.  Problem is I'm not seeing the link clicks being recorded.  I'm seeing page loads, but not link clicks, in the Experience Cloud Debugger, I'm seeing something fire when I follow a link, it's of "Request Type" "delivery", but I'm not seeing anything screams to me that a link click is being recorded.

[Gaureshk_Kodag]

hi Philip,

There are several things to consider when selecting elements:

• You can browse to a different page to track clicks on a page where you might not be changing content. This different page must be included in the activity using the multipage feature and at.js or mbox.js must be implemented on it.
• If you select more than one element, if an entrant clicks on any one of the chosen elements, the click is counted. To count each item separately, set up individual success metrics for each element.
• Make sure you select the level of element you want to track. For example, when specifying a button, make sure you select the link and not the button text.
• Click events are sent to Target on the same page as the click.
• If the click-tracking metric is the Goal metric of an A4T activity, the visitor must click this element within 60 seconds of the page loading in order for the metric to track.
• Click tracking does not work on elements that include escaped characters in their selectors, including the following:

  Character	Description
  #	Number sign or Hash
  :	Colon
  .	Period
  $	Dollar sign
  #	Square brackets

You can check whether your click is getting tracked or no in developer's tool by following below steps,

1. Go to your page and press ctrl + shift + i (on the page where you have added the links)

2. Go to Network Tab

3. Filter your mbox file and click on it

4. Go to preview section

5. There you can see numbers of offers getting fired on your page, click on the last offer > actions > where you can see all the elements which are getting tracked.

If you find your links(i.e. element selector for your links) in that list that means it is getting tracked properly, otherwise you need to check whether your goal and metric selection is properly defined .

Thanks,

Gauresh.

[PhilipR]

Gauresh,

Thanks for the reply, what I'm seeing is:

notifications: [{id: "xxxxxxxxxxxxxx", type "click", timestamp: xxxxxxxxxx....

In the adobe debugger I'm seeing the same thing (but part of a longer string).  So the click is being sent back.  I'm not seeing an "actions" section.  I'm not seeing the "click" notification for any other link, just the links I've marked.

I'm not seeing any of the reserved characters in my selectors, so I don't think that's the issues either.  I've gone through the snippet from the documentation you provided several times (including making sure I follow the link within 60 seconds).

Philip

[Erkee]

Hi gaureshk30144236​ -  I have a similar ask - but with one element. I am seeing the click track, but only seeing the reports populate in A4T for an experience similar to the element in the VEC. We are using the click on the container since we just want to see how much engagement increases or decreases on the container regardless of how many links it might have.

The click is id'd and tracking per the tools as you stated above for all of the pages - but the reporting only logs the VEC experience or those similar. Any suggestions?

Example:

The section tracked is the "Related Links" section lower on the page.

Shows proper reporting:

• https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000015AiMSAU&l=en-US&tnt_niQA=AB_KB

Incorrect reporting - doesnt send impressions or conversions for a4t, but click is firing in dev tools:

• https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019N14SAE&l=en-US&tnt_niQA=AB_KB

any guidance is appreciated.

[Gaureshk_Kodag]

hi Erkee,

Sorry, I can't help you in this as I don't have much idea about A4T tracking, maybe PratheepArunRaj​ can help you in this.

Thanks,

Gauresh Kodag

[Erkee]

gaureshk30144236​ - thanks.

PratheepArunRaj​ - any guidance will help.

tanvia28417128​ - have you experienced where the <mbox>-clicked fires but it isn't logged? That is what we are experiencing after going in and setting usecase query parameters and logging what we should see in terms of impressions and clicks. The mbox-clicked fires as expected and we see a clickid in the headers as well, but it doesn't track through except on an experience where the page is the exact same as the VEC experience. 

example values:
mbox:  target-global-mbox-clicked

clickTrackId: 32767.286695

Not sure why. The click is definitely firing though. Are there other values I can look at to see if it is working properly - e.g. post vs. get in the Request method or something? 

Thanks in advance.

[PhilipR]

I was able to show the adobe tech who was working with me the issue and they were confused about why it would show it's firing, but not record the event.

[tanvia28417128]

Hi PhilipR​,

When you click on the link, you should be able to view a new target call with the mbox name as '<activity-mbox-name>-clicked'

If this happens, you click should be tracked in reports.

You would be able to view the reports in Target activity Conversion report of the success metric. Are you receiving any count here?

However, if you want to view the click tracks in the experience cloud debugger, you would need to enable the mbox trace and view the achieved success metric.

Hope that helps.

[PhilipR]

Tanvia,

It was all working as it should, I saw the click in the debugger, but target itself wasn't recording it.  I went to Adobe support, they took a while to get back, by then we had to remove target from that application since it was causing issues with different parts of the application and IE 11.  We're working to get it reinstalled.

Philip

[PhilipR]

I'm unsure why this was marked as "Assumed Answered".