[Announcement] 🚨 Facing Issues with the New Adobe Target UI? You're Not Alone. 🚨

[Gokul_Agiwal]

As Adobe Target undergoes major UI upgrades, many users—both new and experienced—are encountering unexpected challenges:

As few examples like :
1) Activities created in the old UI aren’t working correctly in the new interface (and vice versa)
2) Moving or editing page elements has become more difficult
3) QA URLs not functioning as expected
4) Missing features or unclear workflows
And many more ...

Together with @kandersen , we’re excited to launch a new dedicated thread on Experience League - a new Captain-driven initiative to bring us all together to:

1) Share the issues you're facing
2) Report what's missing or broken
3) Learn workarounds and tips from others
4) Find clarity on how to navigate the new UI efficiently

The goal: Let’s crowdsource solutions, simplify the transition, and support one another through these changes.

Got a blocker, a workaround, or just something that feels off? Post it in this thread. We’ll answer what we can—and escalate where needed.

Let’s turn confusion into collaboration.

[StewartSc]

I'm looking for the Download (to preview recommendations) button.  It used to exist, but no more.

https://experienceleague.adobe.com/en/docs/target/using/recommendations/recommendations-activity/pre...

I'd be just as happy for the API endpoint if one exists.

Thanks, 

-Stew

[Gokul_Agiwal]

Hi @StewartSc  

The Download data option still there in new UI. it seems like only position changed. 

If you click on the 3 dots you can see options to download data.  Can you check if you're able to see the options like below. 

Please let me know how it goes. 

Thanks

[StewartSc]

I only see "Activity QA".  I see no "Download Data" option. 

[Gokul_Agiwal]

Hi @StewartSc 

What algorithm type you're using? 

The download data option is not available if you're using  User-Based Recommendations algorithm, criteria like using the Recently-Viewed Items recommendation logic.

Please double-check the algorithm being used for your Recommendations activity and ensure it's not one of the types that doesn't support downloads. You can verify if the Results Ready status is displayed for the algorithm. 

Like in below example - The result yet to ready but can see the algorithm name .. likewise please check yours and confirm. 

Please let me know how it goes. thanks 

[StewartSc]

I'm using viewed/viewed, but it doesn't show that.  I am using a criteria sequence, which might be something that the new UI does not account for...

 

[StewartSc]

@Gokul_Agiwal Any thoughts on this? 

[Nipun0201]

I am also facing similar issue for AutoTarget activity set up. PFA screenshot below. Any work around for this? 

[PrasanthV]

Hi Gokul,

The Progressive Web Application is not loading in the editor.

[Gokul_Agiwal]

Hi @PrasanthV 

Is it the first time you're facing issues with PWA to load in VEC? Does it work before in old UI?  

Also can you once update the Adobe Experience Cloud Visual Editing Helper chrome extension to latest version - 1.3.3 and give a try. 

 https://chromewebstore.google.com/detail/adobe-experience-cloud-vi/kgmjjkfjacffaebgpkpcllakjifppnca 

Please let me know how it goes.

Thanks

[PrasanthV]

Hi @Gokul_Agiwal 

Yes, I was able to create the activity using the old UI. Now, I am working with the latest version of Adobe Experience Cloud Visual Editing Helper but am unable to create an activity.

Thanks,

Prasanth

[Gokul_Agiwal]

Hi @PrasanthV 

Is there any way I can access the your web URL, if its public facing site you can DM me and then I can have a look.  

[Sankaran]

Hi @Gokul_Agiwal  

 When I try to set up the activity in target UI, I selected the Recently Viewed items Criteria and some design . But here , I am experiencing an issue with the new UI toggle where I couldn't see my uploaded products appearing in the recommendation location. Not sure if it's the issue for everyone.  But I could see it working using the old UI toggle. Just wanted to confirm if this is the issue with the new toggle for everyone since I couldn't see the option to select the page, etc while choosing the criteria in the UI

[Sankaran]

Hi @Gokul_Agiwal  Any update on my above query regarding the recommendations?

[TimBo4]

How can I easily move or arrange components in the new UI? THe old UI had a move and arrange feature. 

[Gokul_Agiwal]

Hey @TimBo4 

Yes you're right. The old UI has below features which was easy to move, rearrange, resize the options with a particular object. 

However in the NEW UI, Layout functionalities like rearrange, resize, move are currently unavailable.  I did check on this with Adobe Support team last time and they informed me that this features are still under development so hopefully we can expect this feature will be available soon.  

See below screenshot 

Once more point to add - if you're looking to arrange any text / paragraph object, When you click a page element in the Design canvas,  you can see below VEC actions, where on e of the option called Arrange which allows us to move forward / move backward.  See if this helps in your case. 

Hope this helps. please let me know how it goes and we can continue this discussion. 

Thanks,

[TimBo4]

@Gokul_Agiwal Thank you for the information and suggestions. The Move forward/backward feature does not help me in my case, but was able to work around it by using the old UI to rearrange. 

Hopefully Adobe will release the Move/Arrange/Layout features on the new UI very soon. 

[cristinel]

@TimBo4  Thank you for sharing your experience. I have a few questions and notes:

1. Re-arrange feature
   1. in the previous UI the feature would bring up an overlay which would allow a user to virtually move an element. The move was restricted only to the order of the siblings of a specific element. In the new UI, the arrange feature does the same thing a different way, through the move Backward / Forward. This works for both horizontal and vertical elements as it moves the element backward or forward into the list.
   2. Could you provide more details on what has not worked for you?
2. Resize
   1. This feature is available under Properties panel. The panel includes Size section, which does allow a user to adjust the dimensions of an element. The section also have some advanced settings, allowing a user to set min and max width and height as well as setting overflow or object fits properties
3. Move
   1. This feature is present under the Properties panel, through the Position section. It allows a user to set the element position, positioning type and z-index. Additionally, the new Properties rail allows user to define inline styles if none of the available options work.
4.  Hide
   1. This feature is available under properties panel; Once you select an element on the page, You can click the "Hide element" option on the Properties panel, to have it hidden
5. Remove
   1. Feature is available under the properties panel. Once you select an element on the page, You can click the "Remove element" option on the Properties panel, to have it removed

[SergiiK3]

Hello Gokul, 

Is CJA missing from the Reporting Suite (Goals & Settings tab) in the new experience or does it need to be configured via Admin? 

Kind regards, 

Sergii

[SergiiK3]

I mean i see CJA in the Old experience in Reporting Suite, but not in the New experience. 

[Gokul_Agiwal]

Hi @SergiiK3  This should be available if both you and your company must have access to Customer Journey Analytics and to Target.

And yes, Please check that you're seeing CJA as reporting source for your activities. 

To access the Reporting configuration page, click Administration > Reporting. 

Please check and let me know