The BMC reported failure in converting the document

[Former Community Member]

Hello,



I have a problem with PDF generator. I launch a workflow with an attachment which contains a Word or a .ppt document. That document is sometimes well converted. But sometimes it is not well converted and a .log file is generated in the out directory. The .log file contains the following message:



Failed to process job DDLaunchObject-2006-08-08 13-22-40.102.doc

Error Code: 1,011

Reason: The BMC reported failure in converting the document.



Is anyone could help me?



Thanks a lot.

[Former Community Member]

I had the same error so I checked my log file and noticed it was looking for Acrobat.exe which didn't exist.



I guess what happened was I had Reader 8 installed before I installed PDFG. It didn't install Acrobat for some reason so I uninstalled Reader 8 and PFG and then reinstalled PDFG. Seems to be better now.