LiveCycle 8 Designer (PDF Preview Option)

[Former Community Member]

We're finding that any form we open/design that the function under View -> Preview PDF is grayed out.



I've read several KB articles on this issue and found that any changes under File -> Form Properties -> Defaults then adjusted the Preview options do not effect this or any other form.



Any ideas?



Scott

[Former Community Member]

I'm having the same problem. I'm running 2 versions of Acrobat on my computer (ver 6 and 8). I wonder if this has anything to do with it.

[Former Community Member]

I had faced this problem until today and after lot of struggle I found a solution. You need to open the Adobe Reader(without opening a any form) before you start the LiveCycle application, this way you shall be able to see preview tab



-MOhit

[Former Community Member]

Hi Mohit,



I was hopeful after reading your message but alas I was not as lucky as you, and so my problem persists.



Thanks for the input though. The Adobe support people suggest that it has to do with enabling the plug-in in Acrobat:



Edit>Preferences>General>Internet>Display PDF in browser



must be checked for preview to work, but that didn't make a difference for me either.



I'll keep "plugging" away. Who knows?



-RF

[Former Community Member]

Are you saving your forms as Dynamic PDF or XDP form?

[Former Community Member]

Acrobat 7 (Static) PDF



??

[Former Community Member]

RF

Save your form as dynamic PDF form and then try. You can do save as and choose the option



-MOhit

[Former Community Member]

Nope... that didn't work either.



I installed Acrobat on my other computer and the preview works fine there.



I had a similar situation when I installed QuarkXPress last year. I had a problem with the program (I forget what it was now) and we couldn't figure it out. Then one day I changed my default printer and problem solved. I suspect there is some conflict somewhere. If I had tons of money (and time) I'd through out my computer and start over!!

[Former Community Member]

I solved the problem with the Preview option being grayed out by doing a repair of the installation from Control Panel / Add Remove Programs / Adobe Acrobat Professional / Repair option.



Once the repair was done I was able to open Adobe Designer and the Preview option was available once I opened my form.



Hope it works for you!

Pam

[Former Community Member]

I got it to work!!!



Thanks Mohit and Pam_A for your support.



The Adobe support people directed me to some instructions to do manual removals of stray files and registry items that were lingering from old installations of Reader and Acrobat. After that I did a clean install and it worked!



Here is a list of files that helped me, for others that may have this problem:



"The Display PDF in Browser option controls the Preview Tab from within LiveCycle Designer. It is possible that there are Adobe Reader® registry keys that are left over controlling the preview tab and

causing it not to load.



Depending on what version of Adobe Reader you had installed, you will

want to do the instructions on the following documents:



Adobe Reader 8.x

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400769



Adobe Reader 7.x

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400728



Adobe Reader 6.x

http://kb.adobe.com/selfservice/viewContent.do?externalId=327675

<(>&<)>sliceId=1



Acrobat Reader 5.x

http://kb.adobe.com/selfservice/viewContent.do?externalId=327928



The most important parts of these documents are the registry removal

sections. Be sure to delete the registry keys as instructed in these

documents."