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Emailed PDF is Blank

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15-08-2008

Hello,



I was wondering if someone could help me with a really weird problem.



I have a form I created that hides and shows a lot of different fields it also has some add and remove buttons. This all works great until the user hits the send email.



When the email is sent the PDF file that has been sent is comming in blank as if the user has done nothing? The Print button works fine. The on screen display works fine.



I am using the send as PDF and a mailto:email@address.com



Any Suggestions?



Thanks, Leo

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16-08-2008

Is your PDF a Form allowing for entering data. If so, in order to send the PDF via email, it must be reader extended in order to preserve the data. By default, PDF Forms are not extended.



You basically have two options.



1. You can reader extend the PDF using Acrobat Professional, however this is a limited license for only 500 users.



2. If you plan on exceeding that number, you must purchase ReaderExtension ES from Adobe.
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18-08-2008

Allen,



I have already used Adobe Acrobat 8.01 to Enable User Rights if that is what you are referring to.



We only have a max of 50 clients that this form will be going to.



Thanks, Leo
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pguerett

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pguerett

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pguerett

18-08-2008

Did you save your form as a dynamic PDF (in the save as dialog)?
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18-08-2008

Paul,



Yes it is a Dynamic XML Form. Is there a difference in Dynamic PDF and Dynamic XML?



This form was created using LiveCycle Designer 8.1.1.2188.406459

Then user Rights Enabled in Acrobat 8.1.2



Thanks, Leo



Here are the restrictions incase this helps.

.-Document Restrictions Summary

Printing: Allowed

Changing the Document: Not Allowed

Document Assembly: Not Allowed

Content Copy ng: Allowed

Content Copying for Accessibility: Allowed

Page Extraction: Not Allowed

Commenting: Not Allowed

Filling of form fields: Allowed

Signing: Allowed

Creation of Template Pages: Not Allowed

* This PDF form restricts some operations.
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pguerett

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pguerett

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Correct Answer

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pguerett

18-08-2008

No difference other than one is PDF and one is a template that will get turned into a PDF.
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18-08-2008

Paul,



I thought it might be because I was using the hidden presence in my JavaScript, but that was not it.



Any other suggestions?



Where do I go from here? Could it be a JavaScript issue? It prints fine. It is just when emailing the PDF.



It is like it is starting the form from scratch?



Thanks, Leo
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18-08-2008

Allen or Paul,



I did some more research. The file saves with all the fields filled in as it was supposed to. But if I go to File - Attach to Email.. it does the same thing. It shows a blank form as if nothing has been filled in? It seems to be only fields that have been set to "invisible" at one point.



Could this be a Event Issue in JavaScript?



On Form Ready I am Setting most of the fields to "invisible"

I set them to "visible" as needed.

Example:

Form1.Body::ready:form - (JavaScript, client)

Body.Project_Information.ClosestJobSiteTown_Label.presence = "invisible"

Body.Project_Information.State.presence = "invisible";

Body.Project_Information.State_Label.presence = "invisible";

Body.Project_Information.JobTown.presence = "invisible";



Thanks, Leo
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pguerett

Total Posts

7.7K

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692

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pguerett

Total Posts

7.7K

Likes

611

Correct Answer

692
pguerett

19-08-2008

Post your form to livecycle8@gmail.com and I will give it a try.
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