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Web SDK vs Client Side data discrepancy

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Level 1

Hi,

We have published the Web SDK rules and now we started to compare data.

Visits:
Roughly 57% less in Web SDK Report Suite

Occurrences:
Roughly 60% less in Web SDK Report Suite


What can cause such a discrepancies? What is your experience within this topic? Have you the same issue?


Thanks in advance for all replies!



2 Replies

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Community Advisor

Hi @kamil_tagging 

at this point it is hard to say what causes your issues. In general, I have not had bad experiences with it

 

Can you give more context on (maybe screenshots would help)

  • do you use consent? which platform?
    • do you send a tracking call once consent is given (on the same page)?
  • do you see your analytics firing reliably?
  • do you use any custom code to send the Web SDK events?
  • are you using Guided Events in the Web SDK extension?
  • do you use XDM fieldgroups to send Analytics data (_experience.analytics) or do you use data.__adobe.analytics ?
  • do you have any other custom code in the Web SDK extension (on before event send callback)
  • do you consistenly see your tracking calls sent?
Cheers from Switzerland!


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Level 1
  • do you use consent?
    Yes.
  • which platform?
     
    Not sure tbh
  • do you send a tracking call once consent is given (on the same page)?
    No, but client side do not do it neither.
  • do you see your analytics firing reliably?
    Yes, analytics rule is firing correctly.
  • do you use any custom code to send the Web SDK events?
    We use custom code for Client Side, not yet for WEB SDK events. Can it be a reason?
  • are you using Guided Events in the Web SDK extension?
    No
  • do you use XDM fieldgroups to send Analytics data (_experience.analytics) or do you use data.__adobe.analytics ?
    We use data.__adobe.analytics
  • do you have any other custom code in the Web SDK extension (on before event send callback).
    No
  • do you consistenly see your tracking calls sent?
    Yes, client side and server side rules are firing with 1 call, checked in Adobe Experience Platform Debugger.