When we are upgrading our sdk4 to sdk5, we successfully tested the staging environment using staging sandbox in AEP and Launch.
However, when we are migrating into PROD, we are using PROD sandbox in AEP but somehow our workspace can't identify data being sent through specifically in Android.
I have triple check the configuration in our datastream and launch app id etc. can't find any issue.
I have checked by querying the data inside dataset query and can see my eVars showing there, but seems to be disconnection inside Adobe Analytics.
Hoping that anyone can help with this.