Data Distiller audiences not refreshing

[MauriP]

Hello folks,

I've created Data Distiller audience, and after initial batch it worked. Now I've overwritten the dataset with a new batch using this.

I can see the dataset being updated (initial batch deleted and new one ingested). However, the audience is stuck in the "Processing" status (since multiple days now) and segment memberships are not being updated in the profile with a new date. Recreated the test with same end result. Is there something I'm missing, or do DD audiences only work with "insert into" and not with "insert overwrite into"?

Mauri

[Asheesh_Pandey]

@MauriP sometimes data ingestion or audience jobs gets stuck in the process. I'd suggest to get job id, in your case audience id and submit a ticket to get that process through backend service request. 

[Supriya_Savre]

Hi @MauriP,

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