AI Segmentation feature AEP

[Michael_Soprano]

Hi, 

Customer from retail industry asked me about such a feature. What is the Adobe's proposition in this field? Create propensity model in Data Science services? 

[Kumar_Saurabh_ · Accepted solution]

Hi @Michael_Soprano ,

Intelligent Services, built on Adobe Experience Platform, provides customers experience access to AI-as-a-service, making it easy to predict customer behaviour, measure the impact of a campaign etc.

When it comes to generating propensity score for Individual profiles- Customer AI is used to generate custom propensity scores such as churn and conversion for individual profiles at-scale. Customer AI works by analyzing existing Consumer Experience Event data to predict churn or conversion propensity scores.
Please follow the link for overview- https://experienceleague.adobe.com/en/docs/experience-platform/intelligent-services/customer-ai/over...

There are some data requirements for the scores to be generated like- minimum 30days worth of Event data is required for eligible population.
https://experienceleague.adobe.com/en/docs/experience-platform/intelligent-services/customer-ai/data...

Regards,

Kumar Saurabh