ACC instance is not getting listed in Adobe Campaign Managed Services source configuration

[sankar1]

Hi All,

I'm in the process of configuring the source for Adobe Campaign Managed Services, but I'm encountering an issue where my ACC instance is not appearing in the list. I've included a screenshot for your reference. Could there be something I'm overlooking? Any assistance would be greatly appreciated.

Thanks

Sankar

[nitesh_kumar]

Hi @sankar1 ,

This integration works with Adobe Campaign version 8.4 or higher Check your version. https://experienceleague.adobe.com/docs/experience-platform/destinations/catalog/email-marketing/ado...

Can you check if both are under the same orgID?

Also, feel free to open a support ticket with Adobe for further investigation.

Hope this helps.

Regards,

Nitesh

[sankar1 · Accepted solution]

Hi @nitesh_kumar ,

Thank you for your response.

We are trying this integration in sandbox instance, and adobe support confirmed that they will not support Managed services in sandbox.

Thanks 

Sankar