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SOLVED

Your request could not be completed because you have been signed out.

Helen_DD
Level 2
Level 2

Hi All, 

What is the possible cause and fix for the alert "Your request could not be completed because you have been signed out. "?

 

Thanks in advance

 

@AEM 

1 Accepted Solution
jbrar
Correct answer by
Employee
Employee

This is caused by the session timeout which is configured in OSGI. Check [1] for more details. Increase the timeout to resolve the issue.

 

[1] https://helpx.adobe.com/ca/experience-manager/kb/How-to-set-token-session-expiration-AEM.html

 

View solution in original post

2 Replies
asutosh_jena
Community Advisor
Community Advisor

Hi @Helen_DD 

 

How frequently you are getting this alert? If you would have inactive for longer duration you will get this alert as the session will not be valid.

Also have you made any changes to Sling Authentication Service ?

 

Some article here:

https://helpx.adobe.com/in/experience-manager/kb/users-randomly-getting-your-request-could-not-be-co...

 

Thanks!

jbrar
Correct answer by
Employee
Employee

This is caused by the session timeout which is configured in OSGI. Check [1] for more details. Increase the timeout to resolve the issue.

 

[1] https://helpx.adobe.com/ca/experience-manager/kb/How-to-set-token-session-expiration-AEM.html

 

View solution in original post