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SOLVED

Yellow Coloring of Images

Jai1122
Level 5
Level 5

Hi Experts,

  We are experinencing a weird issue. Images in our websites turns yellow. There is no particular order or something just some images become yellow randomly.

We could not find anything in logs as well. We tried to delete the image and re-upload it to dam. It resolves issue for few images but not for all. Infact images uploaded into dam months ago have now started to appear yellow. We have field a daycare as well but since there is no way to reproduce the issue we are not sure how to proceed. 

 

Has anyone experienced similar issue? Can someone suggest us a wayout for this?

We are using AEM6.0 with SP2 on it.

1 Accepted Solution
kautuk_sahni
Correct answer by
Community Manager
Community Manager

Would request you to log Support ticket for this.

~kautuk

View solution in original post

13 Replies
cquser1
Level 8
Level 8

Hi Jai1122,

Is it something like the images turn yellow while in DAM or when they show up on the page?

Is it specific to certain formats? The images are created making use of any 3rd party systems? Basically is there any sort of additional info, which sets those images apart from rest.

smacdonald2008
Level 10
Level 10

Is this occur on 1 server or you have seen this on multiple servers. Certainly there is no feature in AEM that turns images yellow. If you download the images - are the modified. 

smacdonald2008
Level 10
Level 10

If possible - post a screen shot please. 

Jai1122
Level 5
Level 5

adobecquser cq wrote...

Hi Jai1122,

Is it something like the images turn yellow while in DAM or when they show up on the page?

    It looks yellow in dam as well as on the page

Is it specific to certain formats?

  Does not seem to be specific for format. We observe it to happen for jpeg, png and even for thumbnails in pdf.

The images are created making use of any 3rd party systems?

  We use photoshop basically. 

Basically is there any sort of additional info, which sets those images apart from rest.

  We could not identify any info like that. The coloring is happening only for the rendition images and not for the original images. Also not all the rendition generated images got colored. So few non-colored rendition images are available.

Jai1122
Level 5
Level 5

smacdonald2008 wrote...

Is this occur on 1 server or you have seen this on multiple servers. Certainly there is no feature in AEM that turns images yellow. If you download the images - are the modified. 

 

It is happening in author itself. And we have only one author. If we download the colored images, it still looks colored. 

smacdonald2008
Level 10
Level 10

In 5 years - i have never seen this or heard about AEM modifying an image making it yellow. I will run this by the support team. 

smacdonald2008
Level 10
Level 10

Support team replied: 

  • There were a couple similar cases (with blue color instead) that were fixed by upgrading Java 8 to u77 or higher
  • One other thing you may want to investigate is the source and destination color spaces. Conversion from four color often results in color shift, color and direction determine s by source color space and profile.


 

edubey
Level 10
Level 10

Do you have any workflow which act upon these images when they are uploaded to DAM.?

sometime back, I saw a similar issue with ACS named transformation servlet but it was not affecting image in DAM.

thanks

Jai1122
Level 5
Level 5

smacdonald2008 wrote...

Support team replied: 

  • There were a couple similar cases (with blue color instead) that were fixed by upgrading Java 8 to u77 or higher
  • One other thing you may want to investigate is the source and destination color spaces. Conversion from four color often results in color shift, color and direction determine s by source color space and profile.

Can you tell us how to check the the source and destination color specs?

 


 

 

 

 

Jai1122
Level 5
Level 5

edubey wrote...

Do you have any workflow which act upon these images when they are uploaded to DAM.?

sometime back, I saw a similar issue with ACS named transformation servlet but it was not affecting image in DAM.

thanks

 

No workflow acted upon these images. We do have a ACS Named Transformation Servlet but nothing is configured to it  and so i believe that servlet will not cause any harm.

 

Thanks.

smacdonald2008
Level 10
Level 10

Does this happen on all images or random - looks like some sort of bug. I recommend working with support on this. They may need to investigate this much deeper than community members can. 

Jai1122
Level 5
Level 5

It happens on random images. The challenge is there is no real logic/ connection between the images that turn yellow and nothing in logs as well. 

kautuk_sahni
Correct answer by
Community Manager
Community Manager

Would request you to log Support ticket for this.

~kautuk

View solution in original post