Why reschedule is not seen even though proctor asked to reschedule

[NimmiNa]

For AD0-E903 Adobe Workfront Project Manager Certified Professional, I logged in exactly 15 mins before , and while setting up , the proctor mentioned that task manager has to be shown , but since my professional laptop is restricted from those, i couldn't for which proctor requested for personal laptop , but in personal laptop adobe by default was fetching my personal mail id even though i tried to log out. After several attempts , proctor requested to reschedule and confirmed that i can reschedule without any new payment.

But post the session , all i can see is the status as Incomplete and its not allowing to reschedule.

If reschedule is not an option proctor should have informed me . Then why he confirming i can go ahead with reschedule option since i have not started the exam. Please check the recordings.

Then how we can trust this exam procedures.

Exam ID: 16210352130

[martin_ecx_io]

The FAQs have some possible options: https://experienceleague.adobe.com/en/docs/certification/program/faq

What if I have technical issues during my proctored exam?

Examity has support available by chat, email, and phone. Adobe support can’t help with technical issues that occur during the exam.

Examity Support: adobepartnersupport@examity.com

The quickest help resource is through their chat. All test candidates should ensure their computer has the proper system requirements before taking their exam.

For more details, see the Examity page for managing exams and technical setup.

Who can I contact with certification questions or problems?

For questions about exam registration, exam payments, test delivery, testing centers, comments on exams, exam questions, testing experience, test accommodations, or questions about the certification portal, reach out to certif@adobe.com.