Weird RTE in 6.3

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Sean-McK

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Sean-McK

Sean-McK

22-02-2018

So when I add my RTE in dialog, I get something weird. I am using Chrome Version 64.0.3282.119 (Official Build) (64-bit). when I open the dialog box I see below:

1425253_pastedImage_0.png

Even if I click in textbox nothing shows. Now when I expand it and then minimize it I sometimes see the below:

1425263_pastedImage_1.png

Notice things are greyed out.....and there is a gap. Has anyone else seen this?

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smacdonald2008

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smacdonald2008

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smacdonald2008

22-02-2018

WHen you click above the RTE - the icons show up. I have noticed that too!

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Sean-McK

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Sean-McK

Sean-McK

22-02-2018

I have not noticed that, I just tested and none of the buttons show up.

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smacdonald2008

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smacdonald2008

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smacdonald2008

22-02-2018

Install this package:  Configuring Experience Manager Rich Text Editor Plugins in a Touch UI Component Dialog

and then click here, You will see the icons show up. RTE.png

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Ratna_Kumar

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Ratna_Kumar

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Ratna_Kumar
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22-02-2018

Hi,

I also noticed just now regarding this issue. When we expand it and minimize, click on text box and it greyed out and there is the gap.

TouchUIRTE163.PNG

I would suggest you to log the support ticket regarding this issue- This might be BUG.

Thanks,

Ratna Kumar.

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Sean-McK

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Sean-McK

Sean-McK

22-02-2018

nope:

1425284_pastedImage_0.png

I don't know what else to try....interesting thing is when I expand it to full screen I see this error in js:

1425285_pastedImage_1.png

This is a clean install of 6.3

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smacdonald2008

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smacdonald2008

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smacdonald2008

22-02-2018

Wow - on a clean instance and when i click inside the RTE - the icons show up like this (I am not getting any errors). That JS error should not be happening. I think you should take Ratna's advice and file a ticket so support can get Eng to fix this.

RTE.png

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Sean-McK

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Sean-McK

Sean-McK

16-03-2018

Hey All,

I wanted to update everyone on this issue. I found another person with this issue and we had the same computer, Dell 4K touch screen. The key is "touch screen", it happens on Chrome and touch screen. You can fix the issue by going to:

chrome://flags/#touch-events

1443723_pastedImage_0.png

You will see it is on automatic and you need to change it to Disabled and it will fix the issue.

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smacdonald2008

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smacdonald2008

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smacdonald2008

16-03-2018

Thanks for posting this information.

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edubey

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edubey

edubey

18-03-2018

Its already marked a known issue here for hybrid devices

https://helpx.adobe.com/experience-manager/6-3/release-notes/known-issues.html