Expand my Community achievements bar.

Learn about Edge Delivery Services in upcoming GEM session

video folder is not opening in publisher dam folder (/assets.html/content/dam) in aem

Avatar

Level 3

Hi All,

 

I have upload a video file in content/dam/video folder in author and when i am opening that folder that folder is opening successfully and getting all video thumbnail for that file but when i am publishing this video file in publisher then in publisher this folder is not opening and thumbnail is also not coming. i am getting error line " Fail to load data." .

 

Note:- For all image type it opening the folder and thumbnail is also coming properly in both author and publisher but when we are publishing any video type file( after running "Dynamic Media Encode Video"  workflow) like mp4, mov... etc then this issue is coming. We are running "Dynamic Media Encode Video"  workflow for creating rendition for thumbnail for video.

 

When i am checking in log file i am getting error: "

com.day.cq.dam.scene7.impl.Scene7APIClientImpl Unable to decrypt password for user xyz@xyz.com: 

"

 

Please suggest any solution to open that folder and getting the thumbnail for video.

5 Replies

Avatar

Community Advisor

Hi,

Could you please try opening without /assets.html/

/content/dam/video-path/file.mp4



Arun Patidar

Avatar

Level 3

When try to open without /asset.html then it is downloading not opening

/content/dam/video-path/file.mp4

 

Avatar

Level 3

 For all image type it opening the folder and thumbnail is also coming properly in both author and publisher but when we are publishing any video type file( after running "Dynamic Media Encode Video"  workflow) like mp4, mov... etc then this issue is coming. We are running "Dynamic Media Encode Video"  workflow for creating rendition for thumbnail for video.

 

When i am checking in error log file i am getting below error:

com.day.cq.dam.scene7.impl.Scene7APIClientImpl Unable to decrypt password for user xyz@xyz.com: 

 

Avatar

Community Advisor

@user00181 you can check at http://localhost:4502/etc/replication/agents.author.html

if the file is properly published or something has failed or it's in a queue.

 

you can check this too- https://github.com/adobe/asset-share-commons/issues/442