video folder is not opening in publisher dam folder (/assets.html/content/dam) in aem

[user00181]

Hi All,

I have upload a video file in content/dam/video folder in author and when i am opening that folder that folder is opening successfully and getting all video thumbnail for that file but when i am publishing this video file in publisher then in publisher this folder is not opening and thumbnail is also not coming. i am getting error line " Fail to load data." .

Note:- For all image type it opening the folder and thumbnail is also coming properly in both author and publisher but when we are publishing any video type file( after running "Dynamic Media Encode Video"  workflow) like mp4, mov... etc then this issue is coming. We are running "Dynamic Media Encode Video"  workflow for creating rendition for thumbnail for video.

When i am checking in log file i am getting error: "

com.day.cq.dam.scene7.impl.Scene7APIClientImpl Unable to decrypt password for user xyz@xyz.com: 

"

Please suggest any solution to open that folder and getting the thumbnail for video.

[arunpatidar]

Hi,

Could you please try opening without /assets.html/

/content/dam/video-path/file.mp4

[user00181]

When try to open without /asset.html then it is downloading not opening

/content/dam/video-path/file.mp4

[arunpatidar]

you need to add/handle the Content-Disposition header

https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Disposition

Content-Disposition: inline

[user00181]

 For all image type it opening the folder and thumbnail is also coming properly in both author and publisher but when we are publishing any video type file( after running "Dynamic Media Encode Video"  workflow) like mp4, mov... etc then this issue is coming. We are running "Dynamic Media Encode Video"  workflow for creating rendition for thumbnail for video.

When i am checking in error log file i am getting below error:

com.day.cq.dam.scene7.impl.Scene7APIClientImpl Unable to decrypt password for user xyz@xyz.com: 

[AanchalSi]

@user00181 

The issue is often observed on assets synced from other env.

Please reprocess these assets via Dam Update asset workflow.

That should resolve it.

[aanchal-sikka]

Please remove the Dynamic Media Cloud config from Publish environment. THat should resolve the issue

[Manu_Mathew_]

@user00181 you can check at http://localhost:4502/etc/replication/agents.author.html

if the file is properly published or something has failed or it's in a queue.

you can check this too- https://github.com/adobe/asset-share-commons/issues/442

[kautuk_sahni]

@user00181 Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!