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User Menu Component does not display username in soft refresh.

Level 3
Level 3


I'm using the asset share commons package in my DAM interface implementation. I've used the OOTB User menu component on my page.

I have a situation where when i login to my application page the username details are displaying. Sometimes it does not display. When i do hard refresh (Ctrl + F5) it displays the user info. When i do soft refresh (F5), it does not display the username details.

I'm using contexthub in my user menu component which comes OOTB. using AEM 6.3 with Service Pack and Asset Share Commons Package.

Please advise if you have come across this situation.

I see same issue being discussed at this thread - The logged-in user information disappears and reappears when moving from one page to another page · ...  , Any update if this has been resolved? Any help would be greatly appreciated. Thank you.

Thank you.


Message was edited by: Nilesh Chavan

1 Reply
Community Advisor
Community Advisor

I suspect, when you do the hard refresh it is displaying username which means the browser is caching the user information.

  • Are you catching js files?
  • Is it happening only first-time after login?
  • After hard refresh are you able to see the username continuously?