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michelle249
Level 2
April 1, 2022

Unable to create parent directory /mnt/var/www/html/content

  • April 1, 2022
  • 2 replies
  • 2988 views

We're using AEM cloud and running into the following dispatcher error: Unable to create parent directory /mnt/var/www/html/content.  Since its on cloud I'm not sure how to resolve since we don't have access to adjust any permissions.

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2 replies

joerghoh
Adobe Employee
joerghohAdobe Employee
Adobe Employee
April 3, 2022

Can you share a bit more context? Does the deployment break because of this?

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    michelle249Author
    Level 2
    April 7, 2022

    The deployment doesn't break.  We turned up the logging in the staging environment and saw this  

     

    Found farm ****_farm for staging.****.com
    checking [/us/en/tests/****/subscribe.html]
    cachefile does not exist: /mnt/var/www/html/content/****/us/en/tests/****/subscribe.html
    try to create new cachefile: /mnt/var/www/html/content/****/us/en/tests/****/subscribe.html
    cache-action for [/us/en/tests/****/subscribe.html]: CREATE
    Connected to backend 0 (localhost:8080)
    Sending request body to remote server
    Request body sent to remote server
    Unable to create parent directory /mnt/var/www/html/content/****/us/en/tests/****: Permission denied
    response.status = 200

      joerghoh
      Adobe Employee
      joerghohAdobe Employee
      Adobe Employee
      April 25, 2022

      this means that the unix user used by the Apache httpd cannot create files/directories below there. Not really specific to AEM or the dispatcher. Adjust the permissions below /mnt/var/www/html so that the user used by httpd (in many distributions it is called "httpd") can write there.

        M
        michelle249Author
        Level 2
        April 25, 2022

        This makes sense for an on prem dispatcher.  Not sure how I can adjust permissions on cloud.

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