Unable to create parent directory /mnt/var/www/html/content

[eenerellehcim]

We're using AEM cloud and running into the following dispatcher error: Unable to create parent directory /mnt/var/www/html/content.  Since its on cloud I'm not sure how to resolve since we don't have access to adjust any permissions.

[Jörg_Hoh]

Can you share a bit more context? Does the deployment break because of this?

[eenerellehcim]

The deployment doesn't break.  We turned up the logging in the staging environment and saw this  

Found farm ****_farm for staging.****.com
checking [/us/en/tests/****/subscribe.html]
cachefile does not exist: /mnt/var/www/html/content/****/us/en/tests/****/subscribe.html
try to create new cachefile: /mnt/var/www/html/content/****/us/en/tests/****/subscribe.html
cache-action for [/us/en/tests/****/subscribe.html]: CREATE
Connected to backend 0 (localhost:8080)
Sending request body to remote server
Request body sent to remote server
Unable to create parent directory /mnt/var/www/html/content/****/us/en/tests/****: Permission denied
response.status = 200

[Jörg_Hoh]

this means that the unix user used by the Apache httpd cannot create files/directories below there. Not really specific to AEM or the dispatcher. Adjust the permissions below /mnt/var/www/html so that the user used by httpd (in many distributions it is called "httpd") can write there.

[eenerellehcim]

This makes sense for an on prem dispatcher.  Not sure how I can adjust permissions on cloud.

[Jörg_Hoh]

Sorry, I did not see the hint to CS 🙂 Can you create a support ticket for it and send me its ID in private here in the forums?

[eenerellehcim]

Thanks!

[user05086]

Do you have a fix for this issue.