Tags are nto visible when accesign from AEM sites/consoles (aem/tags)

[learningguy]

Hi Team,

I am facing a weird scenario. When I go to tags inmy AEM console i do nto see any tags are loaded . it is just showign an empty page. Tags are existing in crx/backend but not getting pulled on localhost:4502/aem/tags.

DId anybody face this issue?

Also, it seems due to above issue , even when I am pulling tags for a particular CF/resource through tag manger API that is also giving me empty list.

Plz let me know if any body has seen this and fixed the issue.

[SantoshSai]

Hi @learningguy ,

Can you give us some background please? AEM Version, Any upgradation done recently? Also would be appreciated if you pass some tags locations and screenshot of node properties.

Regards,

Santosh 

[learningguy]

Hi Santosh,

No, we have not done any  upgradation. belwo is the AEM console that shows nto tasg

however in backend, i see tags are there  under/content

 when i creaet a new tag now it is creating under /etc/tags and then this tags comes fine in console , but no tags from /content/cq;tags are comming in AM console

[SantoshSai]

@learningguy Which version of AEM you are using?

[learningguy]

AEM 6.4.8

[SantoshSai · Accepted solution]

@learningguy 

On AEM 6.4 onwards tags will store under /content/cq:tags whereas in the earlier versions they were storing under /etc/tags.

Try this once.

1. Move your all tags under /etc/tags to /content/cq:tags and remove /etc/tags folder
2. Via the AEM Web Console, restart the Day Communique 5 Tagging OSGi bundle at http://localhost:4502/system/console/bundles/com.day.cq.cq-tagging for AEM to recognize the New Location contains content and should be used.

In some place there might be old etc/tags path configured in your code. Please try starting new AEM instance without your code and check if it works.

[learningguy]

Thanks Santosh,

This is resolved now

[vanegi]

Hi @learningguy,

Please review the following official doc [0] which has details on explanation of the given issue. AEM 6.4 and newer will fall back to /etc/tags if this directory exists and at least one tag or namespace exists there.

So to fix this issue, please try out below steps:

1) Rename /etc/tags to something different or move the /etc/tags to /tmp directory. Please note, there should not be any folder like tags present under /etc. 

2) Via the AEM Web Console, restart the Day Communique 5 Tagging OSGi bundle at https://serveraddress:serverport/system/console/bundles/com.day.cq.cq-tagging for AEM to recognize the New Location contains content and should be used.

[0]: https://experienceleague.adobe.com/docs/experience-manager-64/deploying/restructuring/all-repository...

Thanks!!