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SegmentNotFoundException Exception while installing content package on publisher AEM 6.1


Level 4

We are getting SegmentNotFoundException Exception (AEM 6.1) while

1)installing content package in publisher

2)Replicating content from author to publisher.

Attached is the full exception trace.
2 Replies


Level 9


I'm going to move this to the platform topic "Adobe Experience Manager".

In the meantime, the next questions you'll be asked are what service packs and/or hotfixes have you installed?

See Adobe Experience Manager Help and AEM 6.1 hotfixes

- JK




1. Sounds like many referenced file deleted from blob store. You need to restore missing blob from backup Or create an empty file Or identify the file & take from other environment.

For now let us identify missing node & then will decide about next steps. Please follow below steps.

*) Login at http://localhost:4502/crx/explorer/
          *) Go to http://localhost:4502/crx/explorer/config/check.jsp

  Check "Log each node" & "Data store consistency check"
            Have / for " Check nodes below: "
            *) Click Run.
           *) Send me the complete output from screen after it is complete.

Source Link:- http://help-forums.adobe.com/content/adobeforums/en/experience-manager-forum/adobe-experience-manage...

2. The consistency check will probably pass if you run with --bin 0, which will skip the binaries. It won't change the fact that there is a corruption in the store though. 

If the segment store contains any .bak files, you could check if the missing segment is in any of those (tar -tf dataXXX.tar.bak | grep f363868c-fef4-4bd3-a44e-27398ecb8102). If found, try to restore the 
respective .* bak file and re-run consistency check. Please BACKUP your instance before doing any of this! 


Else i would say, reach out to daycare support for this.


Kautuk Sahni