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SOLVED

Scene7 asset shrinks during playback

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Level 2
Level 2
10/15/15 7:28:48 PM

We are experiencing an asset that is played using the Scene7 SDK v2.7. During playback the resolution shrinks from the initial 480px x 270px to a smaller resolution. Why is this happening?  See attached screenshots.

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Correct answer by
Employee
Employee
10/15/15 7:28:48 PM

Could be a number of things. Suggest you open a support ticket for this (email s7support [at] adobe [dot] com)

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Correct answer by
Employee
Employee
10/15/15 7:28:48 PM

Could be a number of things. Suggest you open a support ticket for this (email s7support [at] adobe [dot] com)

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