Scene7 asset shrinks during playback

[TheRealUpWorks]

We are experiencing an asset that is played using the Scene7 SDK v2.7. During playback the resolution shrinks from the initial 480px x 270px to a smaller resolution. Why is this happening?  See attached screenshots.

[mvance · Accepted solution]

Could be a number of things. Suggest you open a support ticket for this (email s7support [at] adobe [dot] com)