Preflight failed because of network error

[OutlineG]

Hi,

I added new articles as usual in AEM, but get a error message when I want to preflight them: "Preflight failed because of network error."

Also publish is greyed out so I cannot publish anything as well. I checked maintenance and there is nothing going on at the moment...?

What can be the problem? Don't know where to start looking...

PS: We create the articles in Muse - I updated that to 2017.1 in my CC yesterday. But I don't think that is the problem, as I tried uploading an older article, and that has the same "network" problem...

thanks for your thoughts,

Vanessa

[smacdonald2008]

Can you access other AEM content from that instance?

[OutlineG]

I can edit metadata and replace content ans such yes. But not preflight.

[smacdonald2008]

Please describe the steps you are trying to do. Or point to the online doc to see if this can be reproduced.

[OutlineG]

Normally it' pretty straight forward:

- I create articles in Muse, export and drag them to the AEMMobilePackager

- I upload the articles to AEM

- client puts in metadata and sets the content map

- preflights and publishes

but now when we (all collaborateurs) try to preflight, the state bar starts to fill but right away it give the error

[bhellema]

Can you provide us with your publication id and I can take a look at the system logs and see what might be going on.

I managed to find the publication ID, and I'm looking into things.

Thanks

Ben

[bhellema]

OutlineG​ please review your private inbox messages.  There is an urgent message for you there to review.

[OutlineG]

Hi Ben,

I've found your email, thanks for your help - my client is looking into it!!

Best regards

Vanessa

[bhellema · Accepted solution]

Turns out that the customer requires attention from customer support regarding their account configuration.  We have logged a ticket for engineering to provide a better error message when there are account issues.