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POST Call to AEM from SFDC gives HTTP Error 403

srikanthp689160
Level 4
Level 4

Hi All,

We are loading AEM Forms in an iframe on an AEM web page and form action url is that SFDC Pardot system.

After successful form submission SFDC Pardot system does a POST call to success page(AEM page) which we trying to load in the same iframe but see below error.

HTTP ERROR 403
Problem accessing /global/en/form-success.html. Reason:
Forbidden

 

We have tried allowing POST in dispatcher filter for below url but still see same issue.

/0182 { /type "allow" /method "POST" /path "/global/en/form-success" /extension "html"}

 

Dispatcher Access log:

10.43.0.50 "stage-www.xxx.com" brunswick [14/Sep/2020:09:31:30 +0000] "POST /global/en/form-success.html HTTP/1.1" 403 209 "https://go.pardot.com/l/70842/2020-07-14/xxx" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36"

Dispatcher log has below information

[Mon Sep 14 07:20:02 2020] [D] [pid 23527 (tid 140434929665792)] Found farm publishfarm for stage-www.xxx.com
[Mon Sep 14 07:20:02 2020] [D] [pid 23527 (tid 140434929665792)] checking [/global/en/form-success.html]
[Mon Sep 14 07:20:02 2020] [D] [pid 23527 (tid 140434929665792)] request method is neither GET nor HEAD: POST
[Mon Sep 14 07:20:02 2020] [D] [pid 23527 (tid 140434929665792)] cache-action for [/global/en/form-success.html]: NONE
[Mon Sep 14 07:20:02 2020] [D] [pid 23527 (tid 140434929665792)] Creating new socket: 10.43.0.6:4503
[Mon Sep 14 07:20:02 2020] [D] [pid 23527 (tid 140434929665792)] Connected to backend 0 (10.43.0.6:4503)

 

Any inputs what can be done to fix this issue?

 

Thanks

Srikanth

403 Dispatcher
4 Replies
Albin_Issac
Community Advisor
Community Advisor

Hi

The log shows the dispatcher is not blocking the request and connected to the backend

Are you sending the basic authentication headers from Salesforce?

Does the user have the access to perform the required operations in AEM?

Regards

Albin I

www.albinsblog.com

srikanthp689160
Level 4
Level 4

Hi Albin, I don't have information or control on Salesforce headers. Can you give me an example on expected basic authentication headers so that i can take this up with Salesforce team.

What i have done for now is that SFDC host name is added in Apache Sling Referrer filter since in AEM logs i saw error related to referrer filter rejection and then in custom form submit action, we are checking for the status and then redirecting to success or failure page accordingly.

Do you think this approach is fine?

 

Thanks

Srikanth

Albin_Issac
Community Advisor
Community Advisor

I thought the integration is for AEM Author, If it is to Publish the basic authentication is not required, the referrer filer update resolve the problem.

srikanthp689160
Level 4
Level 4

Hi Albin,

SFDC is connecting to publish. The use case is SFDC Pardot forms are available for end users where after successful submission Pardot is redirecting user to AEM success/failure page.

 

Thanks

Srikanth