Language copy issue in AEM cloud AEM author instance

[sonuk85184451]

HI Team,

author wasn't having Language copy role hence i added user in project-administrator group and user was able to see Language Copy Option

but when tried to use the language option , getting below error

[krati_garg]

@sonuk85184451 Doo you still see this issue? Looks like Service Outage. If it still persists, please raise a Support Ticket

[sonuk85184451]

@krati_garg- thanks for responding , nope not a service Outage as if user having admin access to do the same without any error or issues

wondering what can be the issue here ?