Getting Started with AI Assistant in AEM

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AI Assistant in Adobe Experience Manager (AEM) offers a conversational interface designed to streamline finding answers to your AEM-related queries. It helps you get instant answers to your AEM product-related questions (available to all users), and automate support ticket creation (available to Support Admins). Learn More. 
Watch Overview 

Scope and Value 

AI Assistant supports AEM as a Cloud Service, including the following solutions: 

• Experience Hub overview page 
• Edge Delivery Services 
• Sites 
• Assets 
• Forms 
• Dynamic Media 
• Cloud Manager 

It is directly embedded in AEM and accessible from AEM Experience Hub, Cloud Manager, and Author UI. 

The current scope of the AI Assistant in AEM focuses on addressing product knowledge questions for AEM as a Cloud Service. This scope includes comprehensive support for key areas. 

• Surfaces: Available across AEM Experience Hub, Author UI, and Cloud Manager. 
• Capabilities: Product knowledge and first-stop for troubleshooting and guidance, automated creation of support tickets, and lookup. 
• Value: Saves time, accelerates learning and time to value, reduces the need to create support tickets manually, and improves efficiency in creating support tickets. 

Access and Permissions: The Prerequisite 

To get access to the AI Assistant in AEM: 

1. Customers must have an additional agreement in place to access most AI-powered and agentic capabilities in Adobe Experience Manager. Contact your Adobe representative for details. 
2. To use the AI Assistant in AEM, permission to access Product Knowledge through the AI Assistant is mandatory. This permission is turned ON by default. 

If you want to control who can access Product Knowledge, send an email to aemaiassistant@adobe.com from your email address associated with your Adobe ID. Adobe can enable user-level access control. When it is enabled, your Admin can grant user-level access by following the steps in Configure AI Assistant in AEM. 

Feel free to drop your thoughts or questions below. We’re excited to hear how your journey with AI Assistant is going and what you would like to be able to use the Assistant for.