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Issues with Dynamic Media Hybrid Mode Video only AEM 6.5.1.0 Failed to generate image for pyramid.tif

Sravan_Kumar_Si
Level 2
Level 2

Is misconfiguration causing the below exception?

26.09.2019 09:22:45.970 *ERROR* [JobHandler: /var/workflow/instances/server0/2019-09-26/update_asset_2:/content/dam/ascom/ws/draft/Tile_man.jpg/jcr:content/renditions/original] com.adobe.cq.gfx.impl.GfxImpl Renderer com.adobe.cq.dam.s7imaging.impl.gfx.S7ImageServerRenderer threw exception while rendering: wid=140&hei=100&fit=constrain,0&fmt=png-alpha&rszfast=1&layer=comp&layer=0&src=/content/dam/ascom/ws/draft/Tile_man.jpg/jcr:content/renditions/original

java.lang.Exception: Failed to generate image for: /var/folders/hz/yqj8ld4n4j33vlz4k2n96cxc0000gn/T/cqdam-create-ptiff3091803746912315140/pyramid.tif with query: [(wid,140), (hei,100), (fit,constrain,0), (fmt,png-alpha), (rszfast,1)]

        at com.adobe.cq.dam.s7imaging.impl.gfx.S7ImageServerRenderer.renderFile(S7ImageServerRenderer.java:174) [com.adobe.cq.dam.cq-scene7-imaging:1.6.50.CQ650-B0002]

        at com.adobe.cq.dam.s7imaging.impl.gfx.S7ImageServerRenderer.render(S7ImageServerRenderer.java:159) [com.adobe.cq.dam.cq-scene7-imaging:1.6.50.CQ650-B0002]

        at com.adobe.cq.gfx.impl.GfxImpl.render(GfxImpl.java:109) [com.adobe.cq.cq-gfx:1.5.4]

        at com.day.cq.dam.core.impl.RenditionMakerImpl$PlanBasedTemplate.apply(RenditionMakerImpl.java:139) [com.day.cq.dam.cq-dam-core:5.12.170]

        at com.day.cq.dam.core.impl.RenditionMakerImpl.generateRenditions(RenditionMakerImpl.java:218) [com.day.cq.dam.cq-dam-core:5.12.170]

        at com.day.cq.dam.core.process.CreateThumbnailProcess.createThumbnails(CreateThumbnailProcess.java:119) [com.day.cq.dam.cq-dam-core:5.12.170]

        at com.day.cq.dam.core.impl.process.ThumbnailProcess.execute(ThumbnailProcess.java:128) [com.day.cq.dam.cq-dam-core:5.12.170]

        at com.day.cq.workflow.compatibility.CQWorkflowProcessRunner.execute(CQWorkflowProcessRunner.java:93) [com.day.cq.workflow.cq-workflow-impl:6.3.8]

        at com.adobe.granite.workflow.core.job.HandlerBase.executeProcess(HandlerBase.java:191) [com.adobe.granite.workflow.core:2.0.240.CQ650-B0002]

1 Reply
VikramGaur
Employee
Employee

Hello Sravan,

I hope you are good.

Does it happen with that specific image (Tile_main.jpg) or with all the images?

Are you seeing this issue recently or it never worked since AEM 6.5.1.0?

Is there a possibility to test it with AEM 6.5.2?

Thanks,
Vikram Gaur