Internal Server Error After Upgrading to AEM 6.2

[GK-AEM]

Hi All,

We have recently migrated from AEM 6.0 SP3 to AEM 6.2 and deployed our project specific code.

When we try to open the application pages we are getting "Internal Server Error. Please try after some time." 

Anyone has any idea on this issue?

Thanks,

Kishore

[smacdonald2008]

This could be any number of reasons - file a ticket as support has a database of issues and can help you. 

[Opkar_Gill]

Hi Kishore,

Have you already checked all the known issues with 6.2[0]

Was the upgrade done in place or a content migration using CRX2OAK?

Before deploying your code, could you access all the standard consoles? System/console, CRXDE? After you deployed your code, can you access the standard consoles?

When starting your instance is there any exceptions in the error.log file?

The above investigations would allow us to help you better :)

Regards,

Opkar

[0]https://docs.adobe.com/docs/en/aem/6-2/release-notes/known-issues.html

[GK-AEM]

Opkar Gill wrote...

Hi Kishore,

Have you already checked all the known issues with 6.2[0]

Was the upgrade done in place or a content migration using CRX2OAK?

Before deploying your code, could you access all the standard consoles? System/console, CRXDE? After you deployed your code, can you access the standard consoles?

When starting your instance is there any exceptions in the error.log file?

The above investigations would allow us to help you better :)

Regards,

Opkar

[0]https://docs.adobe.com/docs/en/aem/6-2/release-notes/known-issues.html

Thanks Opkar for your suggestions.

Before up-gradation i am able to access pages,standard consoles(system/console and CRXDE).

After up-gradation i am only able to access System/Console but not CRXDE and out application specific pages.

Thanks,

Kishore 

[kautuk_sahni]

Hi 

I would request you to please share Error.log (any error there), and full detail browser log.

Which 500 error it is? (500.11,500.12,......500.100) 

                                                         

500.0	Module or ISAPI error occurred.
500.11	Application is shutting down on the web server.
500.12	Application is busy restarting on the web server.
500.13	Web server is too busy.
500.15	Direct requests for Global.asax are not allowed.
500.19	Configuration data is invalid.
500.21	Module not recognized.
500.22	An ASP.NET httpModules configuration does not apply in Managed Pipeline mode.
500.23	An ASP.NET httpHandlers configuration does not apply in Managed Pipeline mode.
500.24	An ASP.NET impersonation configuration does not apply in Managed Pipeline mode.
500.50	A rewrite error occurred during RQ_BEGIN_REQUEST notification handling. A configuration or inbound rule execution error occurred.
500.51	A rewrite error occurred during GL_PRE_BEGIN_REQUEST notification handling. A global configuration or global rule execution error occurred.
500.52	A rewrite error occurred during RQ_SEND_RESPONSE notification handling. An outbound rule execution occurred.
500.53	A rewrite error occurred during RQ_RELEASE_REQUEST_STATE notification handling. An outbound rule execution error occurred. The rule is configured to be executed before the output user cache gets updated.

If nothing is working, contact customer care (https://daycare.day.com/home/createaticket.html ).

Thanks and Regards

Kautuk Sahni

[GK-AEM]

kautuksahni wrote...

Hi 

I would request you to please share Error.log (any error there), and full detail browser log.

Which 500 error it is? (500.11,500.12,......500.100) 

                                                         

500.0	Module or ISAPI error occurred.
500.11	Application is shutting down on the web server.
500.12	Application is busy restarting on the web server.
500.13	Web server is too busy.
500.15	Direct requests for Global.asax are not allowed.
500.19	Configuration data is invalid.
500.21	Module not recognized.
500.22	An ASP.NET httpModules configuration does not apply in Managed Pipeline mode.
500.23	An ASP.NET httpHandlers configuration does not apply in Managed Pipeline mode.
500.24	An ASP.NET impersonation configuration does not apply in Managed Pipeline mode.
500.50	A rewrite error occurred during RQ_BEGIN_REQUEST notification handling. A configuration or inbound rule execution error occurred.
500.51	A rewrite error occurred during GL_PRE_BEGIN_REQUEST notification handling. A global configuration or global rule execution error occurred.
500.52	A rewrite error occurred during RQ_SEND_RESPONSE notification handling. An outbound rule execution occurred.
500.53	A rewrite error occurred during RQ_RELEASE_REQUEST_STATE notification handling. An outbound rule execution error occurred. The rule is configured to be executed before the output user cache gets updated.

If nothing is working, contact customer care (https://daycare.day.com/home/createaticket.html ).

Thanks and Regards

Kautuk Sahni

org.apache.sling.api.scripting.ScriptEvaluationException: javax.servlet.ServletException: javax.servlet.jsp.JspException: Error while executing script header.jsp
    at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:416)
    at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:184)
    at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:491)
    at com.day.cq.wcm.tags.IncludeTag.includeScript(IncludeTag.java:178)
    at com.day.cq.wcm.tags.IncludeTag.doEndTag(IncludeTag.java:95)
    at org.apache.jsp.libs.foundation.components.page.page_jsp._jspx_meth_cq_005finclude_005f1(page_jsp.java:218)
    at org.apache.jsp.libs.foundation.components.page.page_jsp._jspService(page_jsp.java:173)
    at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
    at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:502)
    at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:449)
    at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:284)
    at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:102)
    at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:536)
    at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:388)
    at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:184)
    at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:491)
    at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:546)
    at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:44)
    at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:77)
    at com.day.cq.personalization.impl.TargetComponentFilter.doFilter(TargetComponentFilter.java:96)
    at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)
    at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:133)
    at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)
    at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:265)
    at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)
    at com.day.cq.wcm.core.impl.WCMDeveloperModeFilter.doFilter(WCMDeveloperModeFilter.java:114)
    at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:68)
    at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:282)
    at org.apache.sling.engine.impl.SlingRequestProcessorImpl.dispatchRequest(SlingRequestProcessorImpl.java:322)
    at org.apache.sling.engine.impl.request.SlingRequestDispatcher.dispatch(SlingRequestDispatcher.java:211)
    at org.apache.sling.engine.impl.request.SlingRequestDispatcher.include(SlingRequestDispatcher.java:104)
    at com.day.cq.wcm.core.impl.WCMComponentFilter$ForwardRequestDispatcher.include(WCMComponentFilter.java:503)
    at org.apache.jsp.libs.cq.Page.Page_jsp._jspService(Page_jsp.java:106)
    at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)

Attached screenshot of full browser log.

[Opkar_Gill]

Are all the bundles active in the system console? You are also just showing the console log. You will get more information from the error.log

Regards,

Opkar

[GK-AEM]

Opkar Gill wrote...

Are all the bundles active in the system console? You are also just showing the console log. You will get more information from the error.log

Regards,

Opkar

Additional Logs

20.05.2016 12:44:52.393 *ERROR* [0:0:0:0:0:0:0:1 [1463728492389] GET /editor.html/content/geometrixx/en/toolbar/contacts.html HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Uncaught SlingException
org.apache.sling.scripting.jsp.jasper.JasperException: /libs/fd/af/components/editors/rendercondition/template/template.jsp(31,0) The absolute uri: http://www.adobe.com/taglibs/guides/2.0 cannot be resolved in either web.xml or the jar files deployed with this application
    at org.apache.sling.scripting.jsp.jasper.compiler.DefaultErrorHandler.jspError(DefaultErrorHandler.java:40)
    at org.apache.sling.scripting.jsp.jasper.compiler.ErrorDispatcher.dispatch(ErrorDispatcher.java:407)
    at org.apache.sling.scripting.jsp.jasper.compiler.ErrorDispatcher.jspError(ErrorDispatcher.java:88)
    at org.apache.sling.scripting.jsp.jasper.compiler.Parser.processIncludeDirective(Parser.java:334)
    at org.apache.sling.scripting.jsp.jasper.compiler.Parser.parseIncludeDirective(Parser.java:367)
    at org.apache.sling.scripting.jsp.jasper.compiler.Parser.parseDirective(Parser.java:459)
    at org.apache.sling.scripting.jsp.jasper.compiler.Parser.parseElements(Parser.java:1417)
    at org.apache.sling.scripting.jsp.jasper.compiler.Parser.parse(Parser.java:133)
    at org.apache.sling.scripting.jsp.jasper.compiler.ParserController.doParse(ParserController.java:216)
    at org.apache.sling.scripting.jsp.jasper.compiler.ParserController.parse(ParserController.java:103)
    at org.apache.sling.scripting.jsp.jasper.compiler.Compiler.generateJava(Compiler.java:167)
    at org.apache.sling.scripting.jsp.jasper.compiler.Compiler.compile(Compiler.java:305)
    at org.apache.sling.scripting.jsp.jasper.compiler.Compiler.compile(Compiler.java:285)
    at org.apache.sling.scripting.jsp.jasper.compiler.Compiler.compile(Compiler.java:272)
    at org.apache.sling.scripting.jsp.jasper.JspCompilationContext.compile(JspCompilationContext.java:490)
    at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.prepareServlet(JspServletWrapper.java:427)
    at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:486)
    at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:449)
    at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:284)
    at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:102)

[GK-AEM]

This issue has been fixed by installing ACS Commons package.

Thanks,

Kishore