This article aims to provide down the steps required to implement Interactive Communication in AEM Forms. This is a very complex process as par various online product documentation. The idea behind this article is to try and simplify the same by taking up a commonly used simple use case.
Interactive Communication is an integral part of any transaction that a user carries out with a website in today’s online world. The transactions could range from online tickets, getting financial documents through an email from financial services firms, travel itinerary from travel portals, etc.
The below could be some of the possible use cases where an interactive communication is used:
1. A user submits his/her details on an online form and the system after processing responds back to the user with an email that has an attachment in the shape of a interactive communication. This has both the data entered by the user and also some other information that is provided by the system and merged before sending out the final output.
2. A scheduler runs a process in the backend which in course of time sends out emails to all customers of an Organization that has an attachment in the shape of an interactive communication.