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SOLVED

Forced to use Touch UI

malissas1679627
Level 1
Level 1
                Hi, I have a user that is being forced into the Touch UI when she goes into AEM. I have included an image of the process we all use to switch to classic view after logging in. Everyone else is able to remain in Classic view however, this user is forced back into the touch UI once she opens a page to edit. We found a temporary page by page fix but don't know why this is happening and would appreciate any help and ideas for a permanent fix. Thanks!!  
1 Accepted Solution
Ratna_Kumar
Correct answer by
Community Advisor
Community Advisor

Hi Malissa,

Yes Sandeep is correct. You can go to User preferences situated at the top right corner of the page.

And clicking user preferences, you can select authoring mode as classic and click Accept. 

See this docs for more information: https://docs.adobe.com/docs/en/aem/6-2/author/author-environment/user-properties.html 

Hope this helps!

Thanks,
Ratna Kumar.

View solution in original post

7 Replies
sandeepm744005
Level 5
Level 5

Ask user to go to User Preferences settings and select Authoring Mode as Classic. Hope this helps..

Ratna_Kumar
Correct answer by
Community Advisor
Community Advisor

Hi Malissa,

Yes Sandeep is correct. You can go to User preferences situated at the top right corner of the page.

And clicking user preferences, you can select authoring mode as classic and click Accept. 

See this docs for more information: https://docs.adobe.com/docs/en/aem/6-2/author/author-environment/user-properties.html 

Hope this helps!

Thanks,
Ratna Kumar.

View solution in original post

smacdonald2008
Level 10
Level 10

Please let us know if the issue solved. 

malissas1679627
Level 1
Level 1

Thanks All, I have relayed this to my user and will let you know if this works.

kautuk_sahni
Community Manager
Community Manager

Site Wide

In system console (http://localhost:4502/system/console/configMgr) there is an OSGi configuration forWCM Authoring UI Mode Service. You can change the property of Default authoring UI mode to CLASSIC

Per User

Login as the user, navigate to Projects (http://localhost:4502/projects.html/content/projects), select the user icon in the top right hand corner, select the settings icon, ensure that Authoring Mode has Classic selected.

~kautuk

aheim02
Employee
Employee

This topic is covered in the documentation:

It might be worth checking the UI Overrides for the Editor.