Exclude conditions on workflow launcher

[catherinel50206]

I'm trying to get a workflow to launch for nt:unstructured nodes within path /content/dam/(?!projects/).*/jcr:content/metadata for the condition dam:Fileformat!=

I have 2 payloads that are launched by this workflow when I remove the condition. When I add the condition dam:Fileformat!=, neither payload comes through.

One payload has a metadata property of dam:Fileformat String JPEG. On the other payload, this property is missing. I would therefore expect the workflow to launch for the one where the dam:Fileformat has a value, however it does not.

How can I get the payload to launch the workflow when its dam:Fileformat has a value?

[smacdonald2008]

The Eng team has suggested that you try using a = and see if that makes a difference. Also in March, we are going to have a community Ask the AEM experts session on AEM work flows and we will cover topics like this.

[catherinel50206]

I have tried dam:Fileformat= (is this what you mean?)

It doesn't make any difference, the payload doesn't launch. I also tried using a dam:Fileformat==JPEG and that didn't work either.

[smacdonald2008]

If that does not work, file a ticket. It could be a bug.   

[catherinel50206]

OK, can you tell me how to raise a ticket for a suspected bug?

Thanks.

[Alexandre_COLLI · Accepted solution]

Hi Catherine,

You'll find all the required information on the contact support page [0]. This article [1] might help you to qualify the ticket.

Hope that helps,

[0] https://helpx.adobe.com/marketing-cloud/contact-support.html

[1] https://helpx.adobe.com/experience-manager/kb/how-to-fully-qualify-a-ticket.html

Alex

[catherinel50206]

Thanks Alex, I clicked on the link for the contact support page, but when I enter my credentials, the page just hangs, so I'm unable to log in. My credentials do work as I'm able to log in and reply to this ticket.

Is it possible you could raise a ticket for me for this issue?

[Alexandre_COLLI]

Hi,

Catherine Learmonth wrote...

Thanks Alex, I clicked on the link for the contact support page, but when I enter my credentials, the page just hangs, so I'm unable to log in. My credentials do work as I'm able to log in and reply to this ticket.

Is it possible you could raise a ticket for me for this issue?

I'll contact the support team and let you know.

Alex