Droits utilisateurs depuis Admin console : utilisateurs n'apparaissent pas dans AEM

[JeromeDe]

Depuis la console administration Adobe (https://adminconsole.adobe.com/), j'ai ajouté les droits à un utilisateur sur AEM.

Depuis AEM je recherche l'utilisateur mais il n'apparait pas.
J'ai essayé en créant l'utilisateur par le suite directement dans AEM mais cela ne fonctionne pas, l'utilisateur ne peut pas se connecter.

L'utilisateur créé dans la console d'administration est bien répliqué dans AEM ? il ne faut pas le recréer ?

[rks1108]

When using Adobe Experience Manager (AEM) as a Cloud Service, users and permissions are managed centrally through the Adobe Admin Console. Once you add a user and assign them to a product profile for AEM in the Admin Console, the user is automatically synced with AEM. You do not need to manually create the user in AEM, and doing so could cause issues with authentication.

If the user is not showing up in AEM:

• Ensure that the user has been assigned to the correct AEM product profile in the Adobe Admin Console.
• It can take some time (typically a few minutes) for the user and their permissions to sync between the Admin Console and AEM.
• The user should log in to AEM using the same email address as in the Admin Console. Upon first login, the user is created in AEM automatically.
• Do not create the user manually in AEM – this can result in login problems.

If the user still cannot log in:

• Confirm that the user is included in the right user group in the Admin Console.
• Make sure there are no email typos.
• Ask the user to clear browser cache/cookies and try again.
  https://experienceleague.adobe.com/en/docs/experience-manager-learn/cloud-service/accessing/overview 
  
  
  

[JeromeDe · Accepted solution]

Hi,

I've opened a support ticket.

My problem comes from my organisation have an other admin console Adobe in witch my user is allready created.

It's a little bit complex, I'm waiting actions from my organisation now.

[SantoshSai]

Hi @JeromeDe,

You're adding a user to Adobe Admin Console with AEM product access, but the user does not appear in AEM, and even if you try to manually create them in AEM, they cannot log in.

Expected Behavior

If you're using AEM as a Cloud Service with Adobe IMS (Identity Management System):

• Users added to the Admin Console with AEM product access are automatically provisioned into AEM via Adobe IMS.

• You should NOT create users manually in AEM. Doing so will prevent them from logging in.

What to Check

1. User is Assigned to the AEM Product in Admin Console

• Go to: https://adminconsole.adobe.com

• Navigate to: Products > AEM > [Your Product Profile]

• Make sure the user is added to a Product Profile that is mapped to your AEM environment.

2. Correct Identity Type

• The user must have an Adobe ID or Federated ID, depending on your organization’s setup.

• Make sure the identity type in Admin Console matches what AEM expects (usually Federated ID for SSO).

3. User Logs in via Adobe IMS

• Users must log in via the “Sign in with Adobe” or “Enterprise ID” option.

• They should not attempt to log in using credentials created locally in AEM.

• AEM URL example:
  https://author-p<your-id>.adobeaemcloud.com

4. User Appears in AEM After First Login

• AEM does not display the user in the User Admin Console until they log in for the first time via Adobe IMS.

• Ask the user to attempt login once; after that, search for them in AEM via /libs/granite/security/content/useradmin.html.

5. Check Logs or Synchronization Issues

• Use Cloud Manager or the Developer Console to check logs for any IMS sync or authentication errors.

• Also verify that the product profile in Admin Console has the right permissions (like access to author instance).

Hope that helps!

[JeromeDe]

I think that I have found the origin of my issue ...

When I create the user in admin console, he is created with a Federated ID.

All the other users are with the Adobe ID.

It can be the root cause ?

[JeromeDe]

Can I modify it by the csv ?

[JeromeDe]

Hi, 

I'm blocked ...

Can I modify the type of my user with a CSV file ? (Federated ID to Adobe ID)

[JeromeDe]

It doesn't works ... INVALID_CSV_INPUT ....

[rks1108]

Just a suggestion - May be try to delete the Federated ID and create the user again using Adobe ID

[JeromeDe]

I've tried it but when I create a user, I can't choose Federate ID and Adobe ID, automatically it's created with de Federate ID

[rks1108]

Please open a support ticket for the Admin team so that the team can help you accordingly:
https://experienceleague.adobe.com/en/docs/learning-manager/using/faq/how-to-submit-support-ticket

[kautuk_sahni]

@JeromeDe Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!