Our org uses adobe campaign. It is thinking of using AEM for a new project. We could just implement zendesk or similar in the AEM site, but then there is no chat history in the adobe campaign side.
Claims to integrate chat into AEM, but we cant see what the chat solution is or how it works. It seems to be embedding "livefyre". Googling this, its not a chat system at all, its a content delivery system, its yet another CMS and presumably not part of, or integrated with, adobe campaign?.
JUST TO BE CLEAR, I am not asking about integrating any 3rd party chat clients, this is relatively easy. I am asking if Adobe has a chat client which is integrated with adobe campaign backend so that the chat history and correspondence history are in the same system? If not its a bit of a hole in the Adobe Campaign product?
You can very easily integrate 3rd party chat tools on AEM.