Dispatcher throwing directive errors.

[Former Community Member]

Hi,

We recently moved to a new server ( during 6.0 to 6.2 migration) and everything is working correctly on author and publish instance. When we access the cached pages on dispatcher it's showing this error "[an error occurred while processing this directive]" wherever we have SSI components.  

All the dispatcher configurations are exactly similar to earlier configs with SSI support enabled using below config: 
 

# Enabling Server Side Includes for .html
<Directory /nameofdir>
   SSIETag on
   Options +Indexes +FollowSymLinks +IncludesNOEXEC
   AddType text/html .html
   AddOutputFilter INCLUDES .html
   AllowOverride All
</Directory>

[MC_Stuff]

Hi,

It sounds like server was interpreting the non-ssl directive as SSI directives.  May be you are missing some rewrite rules or permissions or htaccess file. 

Thanks,

[Former Community Member]

Hi,
Thanks for the reply. 

I'm pretty sure, they are SSI components and server is interpreting them correctly. Even I feel the issue is in some server configuration. I compared the httpd.conf and htaccess files of the previous server. Everything seems correct and similar.

[MC_Stuff · Accepted solution]

Hi,

Check the file permissions, the user used to start apache process should have access to read the file. If you have done that already this needs screen sharing & need to take official support help.

Thanks,