dispatcher Error

[Former Community Member]

Hi Guys,

I am getting a Strange error in the Apache Dispatcher Logs . We have an Apache server in front of  CQ Author. 

The html Page renders properly directly from Author IP but it throws a 500 Error when accessed from Apache.

Following is the Error message in Dispatcher logs

>>

Error while sending body: Broken pipe
"GET /content/test/home.html" 500 36103 1186ms

<<

Has anyone encountered this error before?.

Thanks,

[Ove_Lindström]

I have seen the Broken pipe problems when the virtual host and the Author is not aligned. The Author needs to "think" that it is the same as the Dispatcher.

What Dispatcher version do you use?

What Apache HTTPD server?

How is your VHOST configured?

How does the author_dispatcher_new.any looks like?

/Ove

[Sham_HC]

This indicates the client closed the connection. Per your description client is Apache. check apache configs & network. 

[Former Community Member]

Actually Page is loading properly but it seems like some Component (Which makes call to a GSA) of the Page is not loading fine and hence we are seeing 500 error in the Logs. Apache version is 2.2.15 and Dispatcher is 4.0.9

Thanks,

[Former Community Member · Accepted solution]

Thanks Sham and Ove for your Help.

We identified the issue. Our Author Apache server was on HTTPS and the Web Service Call was being made on HTTP, So browsers were blocking the requests. We found the solution that either Force HTTP for that Path on Apache or change the Web service URL to load on HTTPS.

Thanks Again

[Scott_Brodersen]

Regardless of whether it would fix your current issue, your Dispatcher version is pretty old....consider updating to the current version (4.1.7) to benefit from bug fixes and new features https://www.adobeaemcloud.com/content/companies/public/adobe/dispatcher/dispatcher.html

scott

[Former Community Member]

Thanks Scott for sharing this Useful Link. I will check this Out.