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Custom thumbnail in scene 7 video player

ankitv12295055
Level 2
Level 2

Hi Team,

poster image is set for custom thumbnail in scene7 player config, and we are able to see the expected thumbnail for a while on page refresh, but after some time this custom thumbnail is not visible on the video, how to resolve this problem.

 

ankitv12295055_0-1599484123876.png

 

6 Replies
Vijayalakshmi_S
Community Advisor
Community Advisor

Hi @ankitv12295055,

Can you confirm if the path set in the posterimage property is resolved with respect to serverurl property. 

Also, can you try giving hardcoded image path directly and observe the behavior.

ankitv12295055
Level 2
Level 2
Thanks Vijyalakshmi, Path is being resolved and in my local machine same image is working fine as thumbnail but on some another machine same url is taking first frame of video after showing the expected image for a while.
Vijayalakshmi_S
Community Advisor
Community Advisor

Hi @ankitv12295055,

Thanks for sharing the URL to check. It works fine for me, tried in Chrome and Firefox.

Couple of things to check

 

ankitv12295055
Level 2
Level 2

Hi Vijayalakshmi,

if we inspect the page, a network call goes automatically which cause removing of posterimage below is the screenshot.

ankitv12295055_0-1600166331933.png

 

ankitv12295055
Level 2
Level 2
HI @kautuk_sahni, this is not an answer, I have shared the URL in which thumbnail problem is there.