Custom thumbnail in scene 7 video player

[ankitv12295055]

Hi Team,

poster image is set for custom thumbnail in scene7 player config, and we are able to see the expected thumbnail for a while on page refresh, but after some time this custom thumbnail is not visible on the video, how to resolve this problem.

[Vijayalakshmi_S]

Hi @ankitv12295055,

Can you confirm if the path set in the posterimage property is resolved with respect to serverurl property. 

Also, can you try giving hardcoded image path directly and observe the behavior.

[ankitv12295055]

Thanks Vijyalakshmi, Path is being resolved and in my local machine same image is working fine as thumbnail but on some another machine same url is taking first frame of video after showing the expected image for a while.

[ankitv12295055]

this is the URL, you can also try weather is it working for you- http://stgwww.pathology-education.agilent.com/en/videos.html

[Vijayalakshmi_S]

Hi @ankitv12295055,

Thanks for sharing the URL to check. It works fine for me, tried in Chrome and Firefox.

Couple of things to check

• In the machine where it is not working, try accessing the poster URL(https://s7d2.scene7.com//is/image/agilentstage/AtlasOfStain_1440x600?fit=constrain,1&wid=915&hei=515) directly in browser -> Observe if there is any issue in rendering (Observe Network trace while accessing the poster image directly)
• Try in Incognito mode.
• Try in different browsers on the problematic machine. 

[ankitv12295055]

Hi Vijayalakshmi,

if we inspect the page, a network call goes automatically which cause removing of posterimage below is the screenshot.

[ankitv12295055]

HI @kautuk_sahni, this is not an answer, I have shared the URL in which thumbnail problem is there.