Out-of-the-box (OOTB) Adobe Campaign Standard (ACS) delivery notifications are focused on common areas of concern and failure. Customizing delivery notifications can increase marketing automation by providing useful information on successful deliveries, or highlighting unique scenarios within an organization's ACS setup.
Before You Begin
To enable the OOTB delivery notifications, one housekeeping item must be completed. There is a discrepancy in capitalization between ACS and the Admin Console in the spelling of "Delivery supervisors." As a result, users added to the "Campaign Standard - <> - Delivery Supervisors" group in the Admin Console will not appear as members of the OOTB "Delivery supervisors (Delivery supervisors)" group in ACS.
To remedy this problem, create an ACS security group, "Delivery supervisors" with the ID "Delivery Supervisors." Instructions are available in the Managing groups and users documentation.
Establish a Notification Strategy
If delivery throughput is low, or a delivery encounters an unusually high soft or hard bounce rate, there is likely a set of individuals at your organization who should be notified so that they can investigate. These individuals should be added to "Campaign Standard - <> - Delivery Supervisors" group in the Admin Console, and the OOTB "Default delivery alerting dashboard" modified to use the newly created "Delivery supervisors (Delivery Supervisors)" security group as the "Alert group."