CQ5.6.1 - Error in setting SMTP

[anak3]

Hello everyone!

I'm facing an issue when configuring the SMTP server (in order to send email when achieving a participant step in a workflow).

I was successfull when I set it using a Gmail account and Gmail SMTP server.

But when I try to set it with an Exchange server (Company's internal server - the one that I need - and Hotmail) I get the following error:

*ERROR* [pool-7-thread-13-null(null)] com.day.cq.workflow.impl.email.EMailNotificationService error while sending email for com.day.cq.workflow.impl.exec.CQWorkItemWrapper@1d378247: org.apache.commons.mail.EmailException: Sending the email to the following server failed : 10.21.3.9:25

We tried several ways to get this to work, but we couldnt't. Even browsing in internet and in this forum couldn't find any tip.

We are wondering if it's about the SMTP user's permission.

Could you please try to help me?

Thanks in advance!

[anak3]

Thank you all for your help!

It was a setting info passed to me wrongly.

Regards.

[smacdonald2008]

This means that you are not specifying a valid SMTP server, or username/password.  CQ could not communicate with the SMTP server. 

[vikramca06]

Please create a sample mail application in eclipse and try to send email using your company exchange mail server and port no.

[Sham_HC · Accepted solution]

• Enable debug in the felix console at http://localhost:4502/system/console/configMgr/com.day.cq.mailer.DefaultMailService
• Check the stdout.log Or stderr.log it will provide exact reason for failure. 
• The common mistake I hear about this is either missing from field Or ssl over smtp enabled/disabled at mail service config.