CQ Video component works on author, not on publish

[JS_Bournival]

Strange problem.

I am trying to use CQ video component to insert an mp4 video in my page.  It works fine in my author env., but it's not loading on our publish instance.  What could be the problem?

Thank you for your help.

[JS_Bournival]

As complement, I can access the targeted video directly, from the DAM.  But the player on the publish instance just won't load it.  No error in browser console.  I don't know how to debug this.

[Dinu_Arya]

Hi,

    I'm also using "Adobe CQ, Version 5.6.0.20130125 ". But I'm able to play video both in authoring and publishing modes.Make sure that ffmpeg is configured properly and profiles has been added.

Thanks,

Arya

[Sham_HC · Accepted solution]

Seems like you might not have activated the profile from author.  Try with tree activating /etc/designs/default so that your profiles configuration would be carried over to publish.

[smacdonald2008]

What version of CQ are you using?

[JS_Bournival]

 5.6.0.20130125

Is there a known problem about the component?

[smacdonald2008]

I am looking into this if there is a known issue with the video component and if there is a workaround. 

[smacdonald2008]

I would recommend opening a ticket for this issue. It works in author - but not in production. To open a ticket for AEM - go to this page and follow the instructions. 

http://helpx.adobe.com/marketing-cloud/experience-manager.html

See:

[img]DAYTICKET.png[/img]