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SOLVED

ContextHub UI glitched on editor load

ykadaru-konrad
Level 2
Level 2

3r8l1inwc1__2020-04-02__11-01-15.jpg

Every so often, the ContextHub UI will glitch out and show like this. To fix this what I've been doing is 'deselecting' the UI, and preview mode, reloading the page, waiting for a couple of seconds, then checking the UI again.

 

AEM Version: 6.4.5

Running on: Chrome Version 80.0.3987.149 (Official Build) (64-bit)

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1 Accepted Solution
sunjot16
Correct answer by
Employee
Employee

Unable to reproduce the issue on OOTB AEM 6.5 instance.

Try installing the latest SP.

jQuery version bundle was upgraded for ContextHub in SP3. https://docs.adobe.com/content/help/en/experience-manager-65/release-notes/service-pack/previous-hot...

 

I hope it helps.

View solution in original post

7 Replies
sunjot16
Correct answer by
Employee
Employee

Unable to reproduce the issue on OOTB AEM 6.5 instance.

Try installing the latest SP.

jQuery version bundle was upgraded for ContextHub in SP3. https://docs.adobe.com/content/help/en/experience-manager-65/release-notes/service-pack/previous-hot...

 

I hope it helps.

View solution in original post

sunjot16
Employee
Employee
You had mentioned AEM 6.5 instance in your initial post. So, I thought you are using AEM 6.5. Try installing SP8 on your AEM 6.4 instance. (https://docs.adobe.com/content/help/en/experience-manager-64/release-notes/sp-release-notes.html). jQuery verison bundle was updated to 3.4.1 for ContextHub.
ykadaru-konrad
Level 2
Level 2
@sunjot16 Oh yes you're right, that was a mistake on my part. I'll fix it now. Yes I'm running 6.4.5, not 6.5. I'll give that a shot and get back to you!
ykadaru-konrad
Level 2
Level 2
@sunjot16 So update here, SP8 didn't help, but I found the problem. It turns out one the child pages wasn't "inheriting" the CH configuration and Segment configuration from the root page. (which I set) Also on each of the child pages, an "inherit from root page" checkbox was set on the CH configuration fields in the properties page for all of them, yet it never inherited the value from the root. Turns out for some reason, there was a hard-coded value on some of the child pages which stopped the inheritance.... so cleared all that... and it inherited properly and worked! (the inherit checkbox never worked though)
sunjot16
Employee
Employee

@ykadaru-konrad

 

Oh. That's awesome !! If it still wouldn't have resolved the issue, I would have asked you to log a Daycare ticket.

 

Thank you for sharing the resolution steps here. 🙂

 

Cheers !!