Configure component keeps on loading

[goyalkritika]

I'm facing the below on a particular template in my project.

When I click on the wrench icon to configure the component, the dialog opens up but keeps on loading. I then need to press escape button to get out of the loading. After a couple of tries, the dialog starts to open fine.

What can be the issue here?

[ayush-804]

Hi @goyalkritika,

Could you please check if there are any error on the browser console or in error.log file. That might help us to debug this issue further.

Thanks

Ayush

[Imran__Khan]

You can try below things one by one to find out issues

• Please check the component html structure or wrote simple one or two html tags to test.
• Check browser console to find out primary issues.
• Try to disable cutom project specific clientlib and check.

[Raja_Reddy · Accepted solution]

Hi @goyalkritika 

The issue you are facing with the dialog loading indefinitely when clicking on the wrench icon to configure a component in AEM could be caused by various factors. 

1. Performance issues: If your AEM instance is experiencing performance issues, it can result in slow loading of dialogs. You can check the overall performance of your AEM instance by monitoring CPU and memory usage. If performance is a concern, you may need to optimize your AEM environment or consider upgrading your hardware.

2. Network connectivity: Slow or unstable network connectivity can also cause dialogs to load slowly or fail to load. Ensure that your network connection is stable and has sufficient bandwidth. You can try accessing AEM from a different network or device to see if the issue persists.

3. Dialog configuration issues: If there are errors or misconfigurations in the dialog XML or the associated client library, it can cause the dialog to fail to load properly. Check the dialog XML and associated client library files for any syntax errors or missing dependencies. You can also try creating a new dialog for the component to see if the issue persists.

4. Caching issues: Sometimes, caching can cause dialogs to load slowly or not load at all. Clearing the browser cache or using a different browser can help resolve this issue. Additionally, you can try disabling the client-side caching in the AEM configuration to see if it improves the dialog loading speed.

5. Third-party dependencies: If your component relies on third-party libraries or APIs, ensure that they are properly configured and accessible. Issues with third-party dependencies can cause delays in loading the dialog.

[kautuk_sahni]

@goyalkritika Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.