Cloud service [] not found warning in logs. What could be the reason and can we get rid of this?

[soorab]

We are seeing below warnings in the error logs and is filling up the logs. We want to get rid of this. What is the root cause and how to remove these?

29.03.2022 14:07:05.808 *WARN* [10.43.0.104 [1648562823378] HEAD /xxxxxxxx/uk/en/home.html HTTP/1.1] com.day.cq.wcm.webservicesupport.impl.ConfigurationManagerImpl Cloud service [] not found

[Ravi_Pampana]

Hi,

You can check https://github.com/Adobe-Consulting-Services/acs-aem-commons/issues/246 

Also, check in your /system/console/configMgr for webservice-support to see any configuration is present which can be removed/disabled if not needed to resolve the warnings.

[ManviSharma · Accepted solution]

Hi,

This error seems to be because of a bad cq:cloudserviceconfigs node at the pages. It is likely you have this config at a parent level and all the child pages inherit from it and have this issue. Can you track this back to the parent page, open the page properties and edit the cloud service configs, add some extra config, and save. Then remove the config and save again. This should save the node correctly.

Regards,

Manvi Sharma

[soorab]

@ManviSharma I did try finding the root page, but there is no such tab in page properties of the page component. Also when I did run below query, I did get hits in content pages only but not in dam.

SELECT * FROM [cq:PageContent] AS s WHERE ISDESCENDANTNODE([/content]) AND s.[cq:cloudserviceconfigs] = "[]"

Result:

1443 results - all were content paths excluding dam

But from error logs, we see dam related too. PFB

05/24/2022 19:36:10.274 +0530 XXXXXXXXXXXX logfile /mnt/crx/publish/crx-quickstart/logs/error.log XXXXXXXXXX *WARN* [10.43.0.104 [1648562770249] GET /content/dam/xxxxx/en/fonts/OpenSans-Italic.woff HTTP/1.1] com.day.cq.wcm.webservicesupport.impl.ConfigurationManagerImpl Cloud service [] not found

Below are file extensions which were part of dam. And all these files were removed or not present in specified location in instance

pdf, png, otf, css, ttf, woff 

Also for pages under content, few have the cq:cloudserviceconfigs property and few didnot have. 

Based on discussing with team, seems AEM has been ugraded from 6.2 to 6.5. Will this caused any issue.

To add on, proxy experience fragment component has cloud service tab in the properties, but this not seem to be related to the pages. Can you suggest what could be root cause as the error logs are piling with warnings daily more than 1 lakh records. If there is no solution, can we divert the these logs by using logging logger configuration to change the scope to error for api "com.day.cq.wcm.webservicesupport.impl.ConfigurationManagerImpl"?