Change password is not working on the homepage. After password expiry am getting new fields to enter new password and reenter password. After submitting the form it is showing popup as password changed successfully. But password is not changing. Could any one please help on this issue.
Thanks in advance.
Thanks for the response,
It is not custom component, if the user password the expires aem have password change functionality in login page. So one my account password got expired and trying to change the password. Able to get the message like password got changed successfully but password is not changed.
Given that you are getting success message and no errors in log file, Could you please close all working browser window and try to login to the instance(with updated password) in Incognito.
Ignore if you have already tried it.
I have faced this issue in 6.2 when the password was not matching the password policies. Please try with a simple password adhering to to the standards, some special character may be the culprit. You can verify it by logging in into AEM with a different user and then trying to change via user administration console.
If you can't login with any user, then its a problem with the AEM instance and you need to check the logs to understand what has gone wrong.