Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

SOLVED

Cant install AEM Desktop for Windows

jlfera
Level 2
Level 2

Hello,

I can’t install the AEM Desktop for Windows (I have Windows 10 Pro), using the file aem-desktop-win64-2.0.3.2.exe.

 

When I try to install the message is:

The installation of Visual Studio C++ Redistributable 2015 (x64) has failed. Setup will now exit.

 

adobe2.png

 

If I try to install the VB package (vc_redist.x64.exe) before install de AEM Desktop, the installation fail too, with this log message:

Error 0x80070666: Cannot install a product when a newer version is installed.

 

Someone had the same problem? Exits a solutionn for this problem?

Thanks.

AEM
1 Accepted Solution
Arun_Patidar
Correct answer by
Community Advisor
Community Advisor

Please Installed 32 bit version.

https://download.macromedia.com/aem-assets-companion-app/aem-desktop-win32-2.0.3.2.exe

 

 

or

 

On Windows, the installer may prompt to install Visual Studio C++ Redistributable 2015 . Follow on-screen instructions to install it. If the installation fails then install it manually. Download the installer from here and install both vc_redist.x64.exe and vc_redist.x86.exe files. Re-run the AEM desktop app installer.

View solution in original post

1 Reply
Arun_Patidar
Correct answer by
Community Advisor
Community Advisor

Please Installed 32 bit version.

https://download.macromedia.com/aem-assets-companion-app/aem-desktop-win32-2.0.3.2.exe

 

 

or

 

On Windows, the installer may prompt to install Visual Studio C++ Redistributable 2015 . Follow on-screen instructions to install it. If the installation fails then install it manually. Download the installer from here and install both vc_redist.x64.exe and vc_redist.x86.exe files. Re-run the AEM desktop app installer.

View solution in original post