Can't download service pack

[ikno1]

Hello.

I can't seem to download the latest service pack for AEM. I find several sources linking me to https://experience.adobe.com/#/downloads/content/software-distribution/en/aem.html but that just says "It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.".

Any ideas?

[HrishikeshKagne · Accepted solution]

Hi @ikno1 ,

You need the right Adobe account permissions. Service Packs are only available if your Adobe ID is linked to a licensed Adobe Experience Cloud / AEM support contract. Ask your Adobe admin (or partner/reseller) to add your Adobe ID to the organization’s account in the Adobe Admin Console. Once linked, you’ll be able to log in and download from Software Distribution.

[SantoshSai]

Hi @ikno1,

That message means your Adobe ID isn’t linked to an Experience Cloud org with AEM entitlement, so Software Distribution hides the downloads.

• Ask your Adobe admin (or partner/reseller) to add your work Adobe ID to the company org in Adobe Admin Console and assign an AEM product profile.

• Sign out/in at experience.adobe.com and switch to your company org (not “Personal”).

[Syed_Shaik]

hi @ikno1 

Make Sure You’re Using the Right Adobe ID

• Use your enterprise/company Adobe ID (not a personal Gmail-linked one).

• Log in via your organization’s SSO if required.

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2. Get Access via Your Admin

• Ask your Adobe Experience Cloud Admin (often the IT/AEM lead in your company) to:

  • Log in to Adobe Admin Console → Users.

  • Add your Adobe ID to the organization with access to AEM.

• Once added, re-login, and the software distribution portal will work.

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3. Access Service Packs from Package Share Alternative

• If you’re on AEM as a Cloud Service → there are no service packs (updates are automatic).

• If you’re on AEM On-Prem / AMS → you need the right org access to download the service pack.

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4. If You Still Can’t Access

• Open a support ticket with Adobe via Admin Console Support.