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[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation.
We are unable to fetch content from AEM from campaign. Please find the below case information. I raised a ticket with Neolane, but there is no response.
If someone who has encountered, please provide some information on how to resolve this.
Environment Information:
AEM version : 6.2
Adobe Campaign version : 6.1
Adobe campaign Hybrid Model
Adobe campaign Mid sourcing deployment model
Adobe campaign on premise marketing wfserver build number: 8861
Adobe campaign client console build number: 8861
CASE:
I created a campaign in AEM 6.2 and then tried to fetch the content created for the campaign in Campaign client console, but this ended in error:
I followd the steps mentioned in the following documentation.
Integrating with Adobe Campaign 6.1
During delivery creation, upon clicking the "Synchronise" button, I get the following error as shown in the screen shot.
Server LOG:
14:41:45 >>> INT-150012 The HTTP query returned a 'Service Unavailable' type error (503) (iRc=-53)
14:41:45 >>> JST-310000 Error while compiling script 'nms:amcIntegration.js' line 1665: JSON.parse.
SCREEN SHOT:
/content/campaignsTry Following:
1. Check the AEM "campaign-remote" user permissions
2. Make sure the AEM connection-url configured in the External Accounts is reachable from the machine.
A switch from localhost to an IP-address solved this issue.
Source:- Troubleshooting your Adobe Campaign Integration
3. Check the existence of path /content/campaigns
4. Make sure No firewall blocking access between AEM and ACS.
~kautuk
Kautuk Sahni
Please see my reply in bold
1. Check the AEM "campaign-remote" user permissions
- I have reset the password for campaign-remote, and this user has all permissions to the campaigns folder
But in campaign I am using "campaign-api" with the same password as "campaign-remote"
[Please refer to image]
2. Make sure the AEM connection-url configured in the External Accounts is reachable from the machine.
A switch from localhost to an IP-address solved this issue.
Source:- Troubleshooting your Adobe Campaign Integration
- I am using http://<IP_ADDRESS>:4502
[Please refer to image]
3. Check the existence of path /content/campaigns
- By deafult with a fresh AEM author, when I hit /content/campaigns return a HTTP 500
but other campaign URLs are accesible eg. /content/campaigns/geometrixx.html
From my understanding, the path does exists.
Please let me know how to test this out from Campaign, if campaign tries to access just "/content/campaigns" then this will for
sure end in error, but on the other hand "/mcmadmin#/content/campaigns" this path is accesssible
4. Make sure No firewall blocking access between AEM and ACS.
- There is no firewall blocking, as I can ping and receive response from AEM author and publisher from Campaign server
FYI...
1. The campaign-remote user (default) needs to match the external account on Adobe Campaign. That is, the campaign-remote user's name and password must match the one you set in Experience Manager.
2. If you are creating some new user in AEM, then make sure to give same rights as campaign-remote user and set its password. Username and password should be same as the external account on adobe-campaign.
3. You can use campaign-remote user as well (no need to create any new one) but make sure that the password of this user is set in AEM (As by default, it is not set)
4. For testing use, you can use admin user and password.
Kautuk Sahni
I have already tried and tested with admin and campaign-remote, nothing works. I am able to publish the content from AEM to Campaign via the "Publish to Campaign" workflow in AEM. But i am unable to pull (synchronize button) the content from AEM inside campaign.
And Adobe documentation talks about campaign-api which should be changed to campaign remote, or it is badly written just like any other adobe document.
Integrating with Adobe Campaign 6.1
Thanks for pointing out the issue with the documentation. I would inform documentation team about it.
For your issue, I would say, try from the beginning (use fresh AEM instance):
1. Install AEM Integration package in campaign [By default, no security zone is configured for this operator. To connect to Adobe Campaign via AEM, you must select one. In the serverConf.xml file, the allowUserPassword attribute of the selected security zone must be set to true to authorize AEM to connect Adobe Campaign via login/password.]
2. Configuring an AEM external account
a. Use IP over localhost
b. do not put / in end of the url
c. Test with admin user or campaign-remote (set the password in AEM first) or use new user having rights same as campaign-remote.
d. Make sure that the Enabled checkbox is selected
3. Verifying the AEMResourceTypeFilter option
4. In AEM set connection with campaign with Campaign cloud configuration.
a. You need to configure two OSGI configuration settings to the reference the Publish server:
AEM Campaign Integration - Configuration: Go the OSGi configuration view at http://localhost:4502/system/console/configMgr-> search for AEM Campaign Integration - Configuration -> Edit the Public URL field to reference your published server (not localhost).
//This step is also necessary to replicate certain authoring instance configurations into the publishing instance
Day CQ Link externalizer: Go to http://localhost:4502/system/console/configMgr-> Search for Day CQ Link externalizer -> Edit the Public URL field to reference your published server (not localhost).
// The Externalizer is an OSGi service that lets you transform a resource path into an external and absolute URL. This service provides a central place to configure those external URLs and build them.
Note:- For the Adobe Campaign integration, make sure you configure the publish server
Use IP
5. Turn off Antivirus for this test run
If problem still persist then in that case reachout to the support. And do share the solution here for the community.
Kautuk Sahni
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Hi Mano,
Another possibility would be to check the following:
- On your author instance, make sure you have configured your replication agent to point to your IP-address, by default it is set to 'localhost:4503': http://localhost:4502/etc/replication/agents.author/publish.html. It should look like this:
- The issue you encounter is known and has been resolved in some cases after correcting the URL of the external account in Campaign.
- Check the security changes made to Campaign build 8861 (second item in the release notes: Adobe Campaign Release Notes ). I'm not sure but it could be worth checking that this is not impacted by "We have limited the default list of URLs that can be called by JavaScript codes (workflows, etc.). To allow a new URL, the administrator needs to reference it in the serverConf.xml file."
By reading your previous comments, please note that pushing content from AEM to Campaign uses different resources than pulling AEM content from Campaign. So it's not impossible that one way works while the other does not. You are in the latter case, which suggests a configuration issue in AEM, or an error in the external account in Campaign (which seems correct from what I can see in your screenshot).
Let me know,
Florent
Hi Florent,
I had already configured the replication agent with the publisher IP address as mentioned in the doc, and the replication works well.
I do not see the AEM access logs moving, when the "Synchronize" button is pressed in campaign delivery.
But when I hit the URL from the browser, I see the AEM access logs moving and below are the lines priented in logs.
AEM access.log when the URL is accessed from browser within the Campaign server environment:
URL:
http://10.70.213.92:4502/api/content/sites/campaigns.json?query=SELECT%20*%20FROM%20page%20
WHERE%20%5Bchild%5D.%5Bcq%3AacLinks%5D%20IS%20NULL%20ORDER%20BY%20%5Bcq%3AlastModified%5D%20DESC&limit=100&filter.rt=mcm
%2Fcampaign%2Fcomponents%2Fnewsletter&showAllProperties=true
AEM access.log:
127.0.0.1 - - 15/Nov/2017:09:40:50 +0800 "PUT /libs/sling/topology/connector.f8fffa6c-6583-41f7-b284-537fbb3016ba.json HTTP/1.1" 200 164 "-" "Apache-HttpClient/4.3.4 (java 1.5)"
10.70.213.92 - admin 15/Nov/2017:09:40:55 +0800 "GET /api/content/sites/campaigns.json?query=SELECT%20*%20FROM%20page%20WHERE%20%5Bchild%5D.%5Bcq%3AacLinks%5D%20IS%20NULL%20ORDER%20BY%20%5Bcq%3AlastModified%5D%20DESC&limit=100&filter.rt=mcm%2Fcampaign%2Fcomponents%2Fnewsletter&showAllProperties=true HTTP/1.1" 200 732 "http://10.70.213.92:4502/libs/granite/core/content/login.html?resource=%2Fapi%2Fcontent%2Fsites%2Fca..." "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36"
10.70.213.92 - admin 15/Nov/2017:09:40:55 +0800 "GET /favicon.ico HTTP/1.1" 500 75607 "http://10.70.213.92:4502/api/content/sites/campaigns.json?query=SELECT%20*%20FROM%20page%20WHERE%20%..." "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36"
I believe that the request not getting out of Campaign App Server and it is being blocked within campaign.
Is there a way to debug JS function "nms_delivery_aemListContent" in nms:amcIntegration.js, because I am interested in debugging the below lines, as I want to see the Authentication credentials used.
Line numbers 1651,1652, 1653
// Creating the request
var request = new HttpClientRequest(url);
// Adding authentication
aemAddBasicAuthentication(cmsAccount, request);
Looks like cloud front is unable to reach the release notes page.
Regards,
Mano
Hi
I think the solution is to install AEM and Campaign on the same VM and TRY it.
I saw an internal thread also having similar issue. Let me try to reachout those folks to help you here. But meanwhile try above and create a support ticket.
~kautuk
Kautuk Sahni
I got his fix by installing AEM and Campaign on the same VM and TRY it.
If this doesn't work please create Support ticket and do share the solution with the community.
-Kautuk
Kautuk Sahni
