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Automatic logout issue seen across author environments

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Level 1

Hi All,

I'm seeing an issue in 6.1 author environments. While the author is still editing the content, he/she gets logged out automatically after few minutes, making content editing difficult. The maximum idle time configured in the Oak TokenConfiguration is 30 minutes. But the automatic logout happens anytime between 30 minutes when the author is editing content and gives the pop-up "Your request could not be completed because you have been signed out." . And when clicking OK for the pop-up message, it directs me to the same page without me having to log in again. Can anyone Please help with this issue?

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