Asset remains in processing state after uploading

[vjleo94]

Hi,

The asset remains in processing state after uploading. But the asset can still be referenced and published.

I am on 6.5.11 

Please find the screenshot below :

Thanks and regards,

Vijaya Kumar A

[Jagadeesh_Prakash]

@vjleo94 do u see any error in the logs? ideally this should not be case unless if u have Dynamic media integration and asset is yet to process and unable to get the DM connectivity

[vjleo94]

java.lang.NullPointerException
    at com.adobe.granite.workflow.core.advance.AdvanceUtil.findOrSplits(AdvanceUtil.java:217)
    at com.adobe.granite.workflow.core.advance.AdvanceUtil.resetOrSplitMemory(AdvanceUtil.java:197)
    at com.adobe.granite.workflow.core.advance.AdvanceUtil.transitionFrom(AdvanceUtil.java:142)
    at com.adobe.granite.workflow.core.WorkflowSessionImpl.completeInternal(WorkflowSessionImpl.java:1119)
    at com.adobe.granite.workflow.core.job.HandlerBase.complete(HandlerBase.java:518)
    at com.adobe.granite.workflow.core.job.JobHandler.process(JobHandler.java:375)
    at org.apache.sling.event.impl.jobs.JobConsumerManager$JobConsumerWrapper.process(JobConsumerManager.java:502)
    at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.startJob(JobQueueImpl.java:293)
    at org.apache.sling.event.impl.jobs.queues.JobQueueImpl.access$100(JobQueueImpl.java:60)
    at org.apache.sling.event.impl.jobs.queues.JobQueueImpl$1.run(JobQueueImpl.java:229)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
    at java.base/java.lang.Thread.run(Thread.java:829)

[Siva_Sogalapalli]

Do you see workflows failed in workflows failure tab related to the DAM update asset workflow? If there are any workflows failed related to the assets which you're checking, please retry and see if that resolves. 

http://localhost:4502/libs/cq/workflow/admin/console/content/failures.html 

[smahesh · Accepted solution]

Hi @vjleo94 

If the asset is still in processing then please go to workflows and then instances tab. Check if your asset is there and select it and check the history and you can see at what step the workflow is stuck.This way you can find where it is failing and further you can debug the root cause. Also you can manually complete that step later.

Thanks,

Mahesh